Assessment for Aged Care

Information about aged care assessments for aged care providers.

Aged Care Assessment Program

The Aged Care Assessment Program is administered by the Department of Health (DoH). The program is a cooperative working arrangement between the Australian and state and territory governments to operate Aged Care Assessment Teams (ACATs) across Australia.

Aged Care Assessment Teams

ACATs assess the care needs of older people and help them access the most appropriate types of care, including approval for Australian Government subsidised care services.

A person may be approved to receive 1 or more of the following types of care:

  • Residential Care
  • Residential Respite Care
  • Home Care
  • Transition Care

Read more about Aged Care Assessment Teams on the My Aged Care website.

Aged Care Client Records

Applications for care provided under the Aged Care Act 1997 must be made on the Aged Care Client Record (ACCR) form. It is used to maintain a record of a client's assessment and approval for submission.

All ACATs submit electronic Aged Care Client Records (eACCRs) to us for processing using the aged care payment systems.

Use online claiming to view ACCRs if you are an aged care provider for:

  • Residential Care
  • Home Care
  • Transition Care
  • Multi purpose services

To view ACCR data online for a care recipient who is not in your care, you must provide:

  • the care recipient's full name
  • the care recipient's date of birth
  • the care recipient's Medicare card number and individual reference number, or Department of Veterans' Affairs (DVA) file number and dependency code
  • the reason for accessing the care recipient's aged care approval information

The care recipient's information will only be displayed if all the supplied information is verified.

If you are unable to supply all the required information you can contact us for assistance. We can release information in some circumstances. For example, if a care recipient is unable to provide a Medicare card number or DVA file number and dependency code, and they also do not have a copy of their ACCR.

My Aged Care

From early 2016, ACATs will begin using the new National Screening and Assessment Form (NSAF) through the My Aged Care assessor portal. DoH will move ACATs to the new process using a state by state approach. ACATs will be able to use the My Aged Care assessor portal to:

  • manage referrals for assessment
  • conduct assessments using the NSAF
  • refer clients for services, and
  • review and update central client records with support plans and assessment outcomes

If you are a Home Care, Residential Care or Transition Care provider, you will continue to use ACCRs until the ACAT in your state or territory has fully moved to the My Aged Care assessor portal. Your ACAT will then submit assessments using the NSAF and you will receive referrals for service through the My Aged Care provider portal.

Access the My Aged Care provider portal on the Department of Social Services (DSS) website to:

  • manage referrals for service
  • review and update central client records, and
  • request an assessor undertake a review or new assessment

All current forms will continue to be accepted for ACCR and My Aged Care processes.

You will be able to view the NSAF assessment using the My Aged Care provider portal once your state has fully transitioned. You can only view historical ACCRs using the online claiming system.

Central client records

A central client record will be created when a client contacts the My Aged Care Contact Centre. The client record includes:

  • client details, including their carer or representative
  • details of previous assessments and support plans, and
  • information about services received

Clients, or their representatives, will be asked to provide consent for their client record to be shared with assessors and aged care providers.

If your client was approved to receive aged care services before 1 July 2015, they do not need to contact My Aged Care. If their needs change and different services are required, they can contact the My Aged Care contact centre and a client record will be created.

Client portal

Registered My Aged Care clients who have a myGov account can link it to the My Aged Care client portal. They can access the My Aged Care client portal through myGov to view their client record and update some personal details. They will be able to see their interactions with My Aged Care, including screening and assessment outcomes, plans and service information.

National screening and assessment process


My Aged Care contact centre staff will ask the client or their representative a series of questions over the phone. The questions will help staff understand the client’s needs and determine if the client requires a home support assessment or comprehensive assessment.

Comprehensive assessment

The ACAT will conduct a face to face comprehensive assessment to determine a client's eligibility for care under the Aged Care Act 1997, with approval subject to a decision by an ACAT delegate.

Read more about My Aged Care on the DSS website or call them on 1800 200 422.

Transition Care extension

In exceptional circumstances, a care recipient may require an extension of their Transition Care approval to exceed the 12 week maximum per episode.

To apply for an extension, the Transition Care provider must complete a Transition Care Extension Form . The form must be completed with the care recipient or their representative within the initial 12 week episode of Transition Care. Once the Transition Care provider has completed the form, they must send it to an ACAT for review.

The maximum duration for an extension is 42 days and only 1 extension may be granted per episode of Transition Care.

Page last updated: 18 July 2016

This information was printed Wednesday 28 September 2016 from It may not include all of the relevant information on this topic. Please consider any relevant site notices at when using this material.