Hearing Services Program

This program helps eligible people with the cost of hearing services, assessments and devices.


The Hearing Services Program is managed by the Office of Hearing Services in the Department of Health. We manage the claim payment system for the program.

Under this program, accredited hearing service providers may claim payments for providing hearing products and services to eligible people who have received a voucher from the Office of Hearing Services.

How to become an accredited provider

Hearing service providers can apply to become an accredited provider through the Office of Hearing Services. The Office of Hearing Services website has more information and application forms.


Accredited Providers can claim:

  • hearing assessments
  • hearing devices, including fitting a device
  • the government contribution for the maintenance and repair of hearing devices

We will give accredited hearing service providers access to Hearing Services eClaiming and will contact you once your access is complete.

Accredited providers claim on the Health Professionals Online Services (HPOS) website through the Hearing Services eClaiming system. Payments will be deposited into your nominated bank account the following business day after successful batch lodgement. Timeframes will depend on individual financial institutions. Read more about accessing Hearing Services eClaiming system using HPOS.

If you do not receive your payment, please ask your bank in the first instance.

Help with claiming

Call or email the Hearing Services eClaiming Helpdesk on the contact us page for help with:

  • access
  • password resets
  • duplicate statements

More information

Visit the Office of Hearing Services website.

For additional assistance, go to Hearing Services eClaiming Helpdesk on the contact us page.

Page last updated: 19 February 2016

This information was printed Tuesday 23 May 2017 from humanservices.gov.au/health-professionals/services/medicare/hearing-services-program It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.