Extra assistance when calling us

There is a range of extra help when trying to contact us with languages, translations, hearing or speech impairment.

Accessibility

We are committed to making sure everyone has access to payments and services.

Read more about how we make our services accessible.

Language assistance

If you need help with our payments and services we have information in your language.

You can also talk to someone in your language Monday to Friday between 8 am to 5 pm by calling:

  • our Multilingual Phone Service on 131 202 to speak with skilled bilingual service officers about Centrelink payments and services
  • the Translating and Interpreting Service (TIS National) on 131 450 about Medicare or Child Support payments and services

TTY users

Call our general enquiries TTY line on 1800 810 586 and request the phone number you wish to contact.

Speak and listen users, such as speech to speech relay, can use 1300 555 727 and request the phone number you wish to use to contact us.

National Relay Service

If you are deaf or have a hearing or speech impairment contact us using the National Relay Service, an Australia-wide phone and internet service.

Go to the National Relay Service website and enter the phone number you wish to contact.

Assistance with forms

If you cannot complete a form and do not have someone to act on your behalf you can ask our staff at one of our service centres for help.

Request contact

To save you time, you can ask us to contact you at a time that suits you. For Centrelink services and payments fill out the request contact form with your details. Please note that response times vary.

Voice over Internet Protocol (VOIP)

'13' numbers may not be available from VOIP services, please ask your service provider for more information. If your VOIP service is unavailable you can try using a land line.

Call costs

Cost of calls to '13' numbers

Calls from your home phone to a '13' number from anywhere in Australia are the cost of a local call. Local call charges may vary depending upon your phone service provider, and mobiles may incur a higher charge.

1800 numbers (FreeCALL™)

Calls to "1800" numbers from your home phone are free. Calls from a public phone and mobiles may be timed and charged at a higher rate.

Page last updated: 27 August 2017