Extra help when calling us

We can help you if you have a hearing or speech impairment. Or, if you need to talk to someone in your language.


We make sure everyone has access to payments and services.

Read more about how we make our services accessible.

Help in your language

If you need help with our payments and services we have information in your language.

You can also talk to someone in your language Monday to Friday between 8 am to 5 pm by calling:

  • our Multilingual Phone Service on 131 202 to speak with skilled bilingual service officers about Centrelink payments and services
  • the Translating and Interpreting Service (TIS National) on 131 450 about Medicare or Child Support services

National Relay Service

If you’re deaf or have a hearing or speech impairment, call us using the National Relay Service. This is an Australia-wide phone and internet service.

Go to the National Relay Service website and enter the phone number you wish to call.

TTY users

Call our general enquiries TTY line on 1800 810 586 and request the phone number you wish to contact.

Speak and listen users, such as speech to speech relay, can use 1300 555 727 to request the phone number you wish to call.

Help with forms

If you can’t complete a form and don’t have someone to act on your behalf you can ask for help at one of our service centres.

Request contact

If you want to save time, ask us to call at a time that suits you. For Centrelink services and payments fill in the request contact form. Please note response times vary.

Voice over Internet Protocol (VOIP)

Phone numbers starting with '13' may not be available from VOIP services. Please ask your service provider for more information. If your VOIP service is unavailable you can try using a land line.

Call costs

Calls from your home phone to ‘13’ numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers. Calls to ‘1800’ numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.

Page last updated: 16 November 2018