You can send us an online message for help with your online account, general enquiries or to give feedback.
Lots of people find accessing our services online is the easiest way to complete business with us. Register for a myGov account to access a range of government services, including Centrelink, Medicare and Child Support.
Online account help
Before you contact us please refer to the frequently used online account help options below:
- Centrelink online accounts
- help for online accounts and mobile apps
- claim a payment online
- reporting income
- update your personal details
- check for scheduled outages if you receive an error
If you still need help with your online account, please refer to the Online account guides and video demonstrations or call technical support.
If your enquiry is not urgent, you can send an online message asking for help with your Centrelink online account.
General Centrelink enquiry
For information about payments and services, please refer to:
- Payment and Service Finder to help you find, estimate and compare payments and services that you may be eligible for
- list of payments
- help subjects
If you require immediate assistance or are facing crisis or hardship, phone us.
If you have a general question that you cannot find the answer to, and is not urgent, make a general Centrelink enquiry online.
Do not use the online enquiry for any personal questions. We cannot guarantee the security of personal information sent by email and we will not be able to provide an answer specific to your circumstance.
If we try to call you in response to your message, it will be from a private number. To protect your privacy, a voicemail message will not be left unless you are clearly identified in your voicemail service.
Make a complaint or give feedback
We value your opinion and want to hear what you think about the quality of our service. We will use your feedback to improve our products and services.