You can send us an online message for help with your online account, general enquiries or to give feedback.
Online account help
Before you contact us, read the information other people found useful:
- Child Support online accounts
- help for online accounts and mobile apps
- check for scheduled outages if you receive an error
If you still need help with your online account, our online account guides and video demonstrations may be useful or you can call technical support.
General child support enquiry
Before you contact us, it may be faster for you to read more about:
- the parents guide to child support
- our child support estimators
- updating your personal details
- a child support assessment
- child support when parents and children live overseas
If you can’t find what you’re looking for, you can contact us.
Apply online for a child support assessment.
If you have a general question that you can’t find the answer to, and it’s not urgent, you can make a general Child Support enquiry online. Don’t include sensitive information in your enquiry as we can’t guarantee the security of information sent by this option.
We’ll aim to respond to your enquiry within 28 days via telephone or by mail. If we try to call you in response to your message, it’ll be from a private number. To protect your privacy, a voicemail message won’t be left unless you’re clearly identified in your voicemail service.
If you require immediate assistance or you’re facing crisis or hardship, call us.
Make a complaint or give feedback
We value your feedback and want to hear what you think about your experience using our service. We’ll use your feedback to improve our products and services.
Read more about complaints and feedback. If you need immediate assistance with your feedback, call us on 1800 132 468.