Customer service changes

Sometimes there can be an interruption to our service delivery. This could be because of a natural disaster, public holiday or system maintenance.

Current notices

We close over the holiday period and want to help you plan so you still get paid. We’ll close from Tuesday 25 December 2018 to Thursday 27 December 2018. We’ll also close on Tuesday 1 January 2019. Read more about public holiday closures, reporting and payment dates.

Phone self service

You can use the following phone self service options to access and update your information:

  • Centrelink Phone Self Service 136 240
  • report income for Centrelink payments 133 276 (13 EARN)
  • Child Support Info Service 131 107

Service centres

We have self service terminals in our service centres. You can use them to access your online accounts.

Find the business hours and street address of a service centre near you.

Page last updated: 10 December 2018