Changes to your Centrelink payments can affect your Centrepay deductions.
If we reduce your Centrelink payment
We’ll stop making deductions if your reduced payment isn’t enough to cover them.
You’ll need to contact each business you are making payments to and work out another way to pay your fortnight’s bill.
If we suspend it
If we restart your payment within 14 days we’ll keep your deductions going. You don’t have to do anything.
Sometimes we can suspend your payment for longer than 14 days. If this is the case your Centrepay deduction will remain current for as long as we suspend your payment.
If we cancel it
We’ll stop your deductions after 14 days.
You’ll need to contact each business that you are making a deduction to and work out another way to pay your bills.
If you change to another payment
We’ll keep your deductions going if there’s no break between stopping one payment and starting another payment as long as it is eligible for Centrepay deductions.
If there is a break you’ll need to set up your deductions again. You may also need to check with each business if you’ve missed any bills and need to catch up.