You should submit your claim for Age Pension as soon as you can.
Before you start
- check if you’re eligible for Age Pension
- read the information you need to know about your claim for Age Pension and Pension Bonus
- set up a Centrelink online account to claim online - if you already have one you won’t need to do this again
- find the information you need for your claim
- watch the video below about how to claim online
What may be different
If you already get Centrelink income support
We’ll write to you 9 weeks before you reach Age Pension age and tell you what you can do to transfer to Age Pension.
If you live outside Australia
Read how you can claim through an international social security agreement.
Tell us you’re going to claim
If you tell us you intend to claim Age Pension, we can get ready to put you in our system. This will help us start paying you as soon as possible.
Your and your partner’s:
- bank account name, number and BSB number
- tax file number
Residence details if you’ve lived outside Australia. This includes:
- visa information
- the date you and your partner became Australian citizens
- the dates you and your partner lived in other countries
When to claim
Submit your claim in the 13 weeks before you reach age pension age to get Age Pension as soon as you’re old enough.
Tell us immediately if you are already age pension age and intend to claim, then submit a claim within 14 days.
Start your claim
You can now submit your claim online. It’s secure and simpler than filling in a form.
You don’t need to finish your online claim all at once. You can save your answers and finish it later.
Start your claim online
To make a claim online you need a myGov account and a Centrelink online account. Your myGov account must be linked to Centrelink.
I have a myGov account linked to Centrelink
Sign in to myGov to start your claim.
I don’t have a Centrelink online account or a myGov account
If you’ve received a payment or service from us, you can use your Customer Reference Number (CRN). Find this on a letter we’ve sent you and register for a Centrelink online account.
You can then create a myGov account and select Services to link Centrelink.
If you live outside Australia, you may not be able to set up an online account.
Be Connected is an Australian Government program improving the digital literacy of older Australians. You can access online learning and a network of partners in your area.
If you can’t claim online
Talk to us. Our staff will ask you some questions and help you with your claim. You can:
- go to a service centre and ask what you need to do to claim Age Pension, or
- phone us on the Age Pension line
Submit your claim
You need to submit:
- your claim
- any other documents we’ve asked for
Submit other documents
We may ask you for documents to help us assess your claim. If we ask you for extra documents, you must give these to us at the same time as you submit your claim. So we can pay you from the earliest date you are eligible, do this within 14 days of:
- starting your claim, or
- telling us of your intent to claim
If you give us your documents later than 14 days, your payment may start later.
We may not accept your claim if you don't give us all of the documents we ask for.
Proof of identity
You may need to confirm your identity when you claim Age Pension.
If you've had your photo identification verified at a service centre, you can submit your remaining documents online using the Document Lodgment Service.
When you do your claim, we may ask you to give us more information. You may need to complete some extra forms. We'll tell you which ones.
You don’t need to complete these forms unless we ask you to.
|If you||You need to complete|
|need to tell us about your finances||Income and Asset information|
|are permanently blind||Request for ophthalmologist/optometrist report|
|are self-employed or have a business||Business details|
|have a private company||Private Company details|
|have a private trust||Private Trust details|
|have had compensation or damages||Compensation and damages|
|want someone else to deal with us for you||Authorising a person or organisation to enquire or act on your behalf|
Wait for the result
We’ll tell you:
- if we accept your claim
- when we’ll start paying you
- how much you’ll get
If you claimed online, sign in to your Centrelink online account through myGov or to the Express Plus Centrelink mobile app and track its progress. We will give you an estimated completion date or tell you if your claim is on hold.
You have the right to appeal any decision we make. Read about reviews and appeals.
What may be different
If you’ve lived or worked outside Australia, we may ask you to apply for a pension from another country and tell us the result.
Your partner may need to do this as well, even if they don’t claim Age Pension.