Claiming Assistance for Isolated Children payments

You can submit your claim for Assistance for Isolated Children online, by post, fax or at a service centre.

Before you start

You must submit your claim or intent to claim by 31 December of the study year.

Read the Information you need to know about your claim for AIC.

Intent to claim

You can call us 4 weeks before 31 December of the study year to register an intent to claim.

Who can claim

You can claim Assistance for Isolated Children if you have primary or joint care for the child you’re claiming for.

In some cases, we’ll accept a claim if:

  • the child lives with, or is in the care of, a foster parent, or
  • the child is in the care of a non-government organisation that has full financial responsibility for them

Only 1 parent or guardian can claim.

You need to submit a claim for each child in your care.

Who can’t claim

You can’t claim if you’re:

  • the child going to school, or
  • in prison, or a correctional centre, including:
    • detention
    • a remand or training centre, or
    • a psychiatric institution

Supporting forms and documents

When you make a claim we may ask you for more information to assess if you’re eligible, such as:

  • proof of the child’s age
  • your tax file number
  • evidence to support your claim
  • additional information or evidence requested on the claim form

Provide supporting documents when you submit your claim. If you can't do this, provide them as soon as you can.

Read more about the documents you may need to give us for your claim in the Information you need to know about your claim for AIC booklet.

Marginal Distance Confirmation

If we ask you for evidence about distance or travelling time, complete the Assistance for Isolated Children Marginal Distance Confirmation form.

Complete this form with the person verifying the distances or travelling times.

Medical Statement–Student Special Needs

If you’re claiming for a child with special needs, you may need to provide evidence from a medical practitioner. Download the Assistance for Isolated Children Medical Statement – Student Special Needs form.

Complete this form with your doctor or specialist and submit it with your claim if possible.

Application for Short Term Boarding Allowance

If you already get Assistance for Isolated Children Boarding Allowance you can claim Short Term Boarding Allowance for additional boarding periods during the same year.

Submit the Assistance for Isolated Children (AIC) Application for Short Term Boarding Allowance form by 31 December in the year the additional boarding took place.

Download a claim form

You can download a claim form and submit it online.

Download and complete the Assistance for Isolated Children (AIC) Claim form.

If you can’t print the form:

Submit your claim

You can submit your claim online, by post, fax or at a service centre.

You need to submit your claim:

  • within 13 weeks of registering your intent to claim, or
  • by 31 December of the study year

Submit any supporting documents with your claim as soon as possible. You need to submit your supporting documents before we can process your claim.

Online

Submit your claim and supporting documents online.

Read more about submitting your documents online.

Post

You can submit your claim and supporting documents by post. The address is on the claim form.

Fax

You can fax your claim and supporting documents to an Assistance for Isolated Children Centre. The fax number is on the claim form.

In person

You can submit your claim and supporting documents in person at service centre.

Wait for the result

We’ll tell you:

  • if we accept your claim
  • when we’ll start paying you
  • how much you’ll get

We’ll backdate your payment to when you first became eligible in the study year.

You can appeal any decision we make. Read more about reviews and appeals.

Page last updated: 12 October 2017