The easiest way to claim the Ex-Carer Allowance (Child) Health Care Card is online.
Before you start
- check to see if you can get an Ex-Carer Allowance (Child) Health Care Card
- read information you need to know about your claim for Ex-Carer Allowance (Child) Health Care Card
- set up a Centrelink online account through myGov to claim online
- find the information you need for your claim
Information you may need for your claim
You may need to give us:
- original identity documents
- you and your partner’s income and assets details
- your bank account details
- you and your partner’s tax file numbers
Start your claim
The easiest way to claim is online. You don’t need to finish your online claim all at once. You can save your answers and finish it later.
Start your claim online
To make a claim online you need a myGov account linked to Centrelink.
I have a myGov account linked to Centrelink
Sign in to myGov to start your claim.
I have a myGov account, but it’s not linked to Centrelink
Sign in to myGov and select Services. For help, read our online guides to link Centrelink to your myGov account.
I don’t have a Centrelink online account or a myGov account
If you’ve received a payment before, you can use your Customer Reference Number (CRN) to get an online account. Find your CRN on a letter we’ve sent you or on your Health Care Card, if you have one. Then, go to myGov to create a myGov account and use your CRN to link Centrelink.
- don’t know your CRN, or
- haven't got a payment before
You can then create a myGov account and link Centrelink.
If you can't claim online
- complete the Application for a Health Care Card for former recipients of a Carer Allowance Health Care Card form
- call the Families line, or
- go to a service centre
Submit your claim
You need to submit:
- your claim
- any other documents we’ve asked for
Submit other documents
We may ask you for documents to help us assess your claim. If we do, you must give these to us when you submit your claim.
You need to give us your documents within 14 days of starting your claim. This is so we can give you your card from the earliest date.
We may not accept your claim if you don't give us all of the documents we ask for.
Proof of identity
You may need to confirm your identity when you claim.
To confirm your identity, you’ll need to visit a service centre and show us your original identity documents. Once you’ve done this, you can submit your remaining documents online using the Upload documents service.
Track your claim
Once you submit your claim online, you’ll get a receipt telling you:
- your claim was submitted
- the ID number of your claim
- a link to track its progress, and
- an estimated completion date – there are different waiting times that may apply to you
You can track the progress of your claim using your:
- Centrelink online account through myGov
- Express Plus Centrelink mobile app
If you’re using your online account, the homepage will show the progress of your claim.
Once it’s finalised, the homepage will show either approved or rejected. If you’re using the app, select menu and then My claims.
You’ll see an estimated date of completion for your claim in your online account. We aim to complete claims by this date however, in busy periods, it may take a little longer.
If your circumstances change after you submit your claim, let us know. You can:
We’ll let you know the result of your claim through your myGov Inbox.
If we need more details, we'll send a message to your myGov Inbox.
If you think we’ve made a mistake you can ask us to review our decision.
If your claim is successful
If your claim is successful, we’ll send your Ex-Carer Allowance (Child) Health Care Card in the mail.
We issue the card in your name only.
Your card is valid for 12 months from the date you submitted your claim.
We’ll send you a letter one month before your card expires. If you're a full time student and want to renew your card, we'll ask you to contact us.
Read more about concession and health care cards.