Claiming the External Breast Prostheses Reimbursement

To claim the reimbursement complete and submit the claim form.

Before you start

You should check if you’re eligible for the external breast prostheses reimbursement before you start your claim.

If you get a payment from the Department of Veterans’ Affairs, you should claim from them your reimbursement for the cost of your breast prosthesis.

Information you need for your claim

You’ll need to give us:

  • a copy of your original purchase receipt - it must include a description of the purchase, and
  • any other documents we ask you for

Start your claim

Download and complete the External breast prostheses reimbursement claim form.

If you can’t print the form:

Submit your claim

You need to submit:

  • your claim
  • your purchase receipt – it must include a description of what you bought, the date and supplier information
  • any other documents we’ve asked you for

The quickest and easiest way to do this is by scanning and emailing the form to the address on the form.

You can also do this by post or at a service centre. All details are on the form.

If you submit your claim and supporting documents at a service centre, we’ll take a copy of your receipt and then give it back to you.

Wait for the results

We process most claims within 10 business days after we get the claim.

We’ll send you a payment statement if your claim is successful. If we reject your claim, we’ll send you a letter explaining why.

You have the right to appeal any decision we make. Read more about reviews and appeals.

 

Page last updated: 27 November 2017