Claiming Family Tax Benefit

To get Family Tax Benefit, you must submit a claim to us.

Before you start

Check if you are eligible for this payment.

It will help to have the following information handy before you start your claim:

  • your family’s income details
  • your residence details and passport number, if applicable
  • the date you started living in Australia, if you were not born in Australia
  • details of periods you or your child were living outside Australia, if applicable
  • your partner’s residence details
  • details about your child, including:
    • name
    • date of birth
    • details of previous carer, if applicable
    • details of shared care arrangements, if applicable
    • details of child support received, if applicable, and
    • proof of birth or entry into care, if not already established
  • your bank account details - the account must be in your name or a joint account and not in a child’s name unless you are the signatory or trustee, and
  • tax file numbers for you and your partner

Payment options

You can choose to receive FTB either as fortnightly instalments or as an annual lump sum.

Fortnightly payments

You will need to submit a claim online.

You will also need to:

  • estimate your income throughout the year, and
  • make sure you and your partner lodge tax returns within 12 months of the end of the financial year and have the Australian Taxation Office confirm the income for you and your partner, or
  • tell us that you are not required to lodge a tax return within the required timeframe

If you choose this option, there are a number of ways you can receive your payment.

Read more about payment choices for FTB.

An annual lump sum payment

You will need to submit a claim online within 12 months of the end of the financial year.

You will also need to:

  • make sure you and your partner lodge tax returns within 12 months of the end of the financial year and have the Australian Taxation Office confirm your income for you and your partner, or
  • tell us that you are not required to lodge a tax return within the required timeframe

Read more about the time period for submitting lump sum claims and confirming income.

You must keep accurate records when claiming FTB as a lump sum. You need to keep records about changes to shared care arrangements and changes in your personal circumstances.

If you choose this option, you need to submit a claim for every year that you want to claim FTB.

Claiming options

It’s best to start your claim online or at a service centre. Once you submit your claim online, bring the requested supporting documents requested on the claim form to a service centre within 14 days.

Start your claim online

If you already have a myGov account

Sign in to myGov to link to your Centrelink online account and do your Centrelink business.

Sign in to myGov

If you have a Centrelink online account

To do your business online, you need a myGov account and a Centrelink online account.

If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.

Create a myGov account

If you don't have a Centrelink online account

If you’ve been a Centrelink customer before

You’ll have a Customer Reference Number. Use this to register for an online account.

This is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before

Visit a service centre and tell us you want to register for an online account. You’ll need to bring photo ID with you.

This is anyone who’s never had a payment or concession from us before.

Register

In person

You can make a claim for FTB by completing a Notes and Claim for Paid Parental Leave and Family Assistance form.

You can make a claim for FTB as an annual lump sum payment by completing a Claim for an annual lump sum payment of FTB for the 2016–17 financial year form and reading the information booklet.

If you do not have access to a printer, you can pick up the form from a service centre or call us and we can send it to you.

Read more about the time period for submitting lump sum claims and confirming income.

Supporting documentation

You will need to provide:

  • proof of the birth of your child if not already established with us, and
  • your income details

If we require any other documents, we will notify you. We will tell you at the end of the process if you need to provide any verification documents such as identity documents.

Submit claim

You can submit your claim for FTB as early as 3 months before your child is born or enters your care.

If you begin your claim online, you will need to provide us with your supporting documentation within 14 days.

You may be able to submit your supporting documents online or via the Express Plus Centrelink mobile app, or by visiting a service centre. We will need these documents before we can finalise your claim.

Claim outcome

We will inform you if your claim is successful. If you are eligible for FTB, we will tell you when your payment will start and how much you will be paid.

You have the right to appeal any decision we make. Read more about reviews and appeals.

Page last updated: 21 November 2017