Claiming Low Income Supplement

The Low Income Supplement ended on 30 June 2017. We no longer accept claims unless you have special circumstances that delayed your claim.

Before you start

We no longer accept claims unless you have special circumstances that delayed your claim.

Claimants no longer have:

  • online claim access or
  • direct access to the claim form

Special circumstances

Special circumstances include unusual, uncommon, special or exceptional reasons. If you can’t prove your special circumstances we won’t accept your claim.

You must be able to tell us and give evidence of the special circumstances that stopped you from submitting your claim before 30 June 2017.

Information you need to submit your late claim

To submit a late claim you will need to give us supporting documents.

These include:

  • evidence of why you didn’t claim before 30 June 2017
  • identity documents for you and your partner
  • proof of you and your partner’s Australian residence
  • evidence of your taxable and non-taxable 2015-2016 income
  • evidence of any 2015–2016 income stream benefits
  • your and your partner’s income and assets
  • your bank account name, number and BSB number, and
  • your 2015-2016 tax notice of assessment, or
  • evidence that you aren’t required to submit a 2015-2016 tax return

Start your claim

Go to a service centre and ask for a Low Income Supplement claim form. You should also confirm your identity while you are there.

Submit your claim

You need to give us:

  • your claim form, and
  • any other documents we’ve asked you for

You should submit these within 14 days of getting your claim form.

Submit other documents

We may ask you for documents to help us assess your claim.

You can submit some of these through your online account.

Wait for the results

We’ll tell you:

  • if we accept your claim
  • when we’ll pay you, and
  • how much you’ll get

You have the right to appeal our decision. Read about reviews and appeals.

Page last updated: 27 August 2017