Claiming Single Income Family Supplement

If you get Family Tax Benefit, you don’t need to claim this payment.

Before you start

We’ll pay you if you’re eligible after the end of the financial year once you and your partner have lodged a tax return or have told us you don’t need to lodge one.

When to claim

If you don’t get Family Tax Benefit but think you’re eligible for SIFS, you’ll need to submit a claim.

You’ll need to submit your claim and confirm your income within 12 months after the end of the financial year.

Read more about time frames for submitting lump sum claims and confirming income.

Start your claim

It’s best to start your claim online.

Start your claim online

If you already have a myGov account

Sign in to myGov to link to your Centrelink online account and do your Centrelink business.

Sign in to myGov

If you have a Centrelink online account

To do your business online, you need a myGov account and a Centrelink online account.

If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.

Create a myGov account

If you don't have a Centrelink online account

If you’ve been a Centrelink customer before

You’ll have a Customer Reference Number. Use this to register for an online account.

This is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before

Visit a service centre and tell us you want to register for an online account. You’ll need to bring photo ID with you.

This is anyone who’s never had a payment or concession from us before.


If you can’t claim online

If you're unable to claim online, please call the families line.

Submit your claim

You need to:

  • submit your claim, and
  • give us any other documents we’ve asked you for

You can do this online.

Submit your claim and other documents within 14 days after you start an online claim. You may not be eligible for payment if you don’t.

Submit other documents

We may ask you for documents to help us assess your claim.

You can submit some of these through your online account when you make a claim.

You must submit supporting documents and forms within 14 days. We may reject your claim if you don't.

Wait for the result

We'll tell you:

  • if we accept your claim
  • when we’ll pay you
  • how much you’ll get

You have the right to appeal any decision we make. Read about reviews and appeals.

Page last updated: 27 August 2017