Comprehensive Compliance Assessments

An assessment is how we find out why you haven’t been meeting your mutual obligation requirements.

Who this applies to

The comprehensive compliance assessment applies to job seekers in the Community Development Programme.

When do we do them

You’ll have an assessment if you get 3 failures in 6 months for not meeting your requirements without a valid reason. The assessment is compulsory.

At other times, we or your provider may refer you for an assessment.

The assessment may help if you’re having trouble meeting your requirements.

Why we do them

We do an assessment to find out if:

  • you’ve been deliberately not meeting your requirements
  • you need more or different help to address any issues you may be having
  • your requirements are right for you, or
  • there are things that make it hard for you to go to activities or appointments

How the assessment works

At the assessment, we’ll talk with you about:

  • your attendance at activities and appointments
  • your reasons for not meeting your requirements
  • if there’s anything stopping you meeting your requirements
  • any extra assistance to help you meet future requirements

If you don’t participate in the assessment, your payment may stop until you do. You won’t be able to report until after we finish the assessment.

What you need for the assessment

You may need to provide documents or other information to support your reasons for not meeting your requirements.

This may include the contact details of any professional or support worker who:

  •  is helping you with any issues, or
  • understands your issues and reasons for not meeting your requirements

You can also have a friend or relative provide support to you during the assessment.

Interpreters or special requirements

We can arrange a qualified interpreter to help at the assessment. You need to tell us in advance if you need an interpreter or have any other special needs.

What happens after the assessment

We’ll do a report for your provider. It will include your reasons for not meeting your requirements. If you need extra support, we may recommend that you’re referred to other government agencies and community groups.

You may get a serious failure if our assessment finds you’ve been deliberately and repeatedly not meeting your requirements. The penalty for a serious failure is an 8 week non-payment period.

If this happens, we’ll talk with you about doing a compliance activity such as Work for the Dole or training. Participating in a compliance activity may shorten your non-payment period.

How we protect your privacy

We are required by law to protect your privacy and provide a confidential service. This includes any personal details we collect or hold about you. We only provide your details to someone else when allowed by Commonwealth law or when we have your permission.

At your assessment, we’ll talk with you about what details we may share with your provider.

You may also talk to us about your right to see your details under freedom of information.

Read more about your right to privacy.

Page last updated: 7 August 2018