Comprehensive Compliance Assessments

An assessment is how we find out why you haven’t been meeting your mutual obligation requirements.

Why we do them

We do them to find out if:

  • you’ve been deliberately avoiding meeting your requirements
  • you need more or different help to address any issues you may be having
  • your requirements are right for you, or
  • there are things that make it hard for you to go to activities or appointments


To meet your requirements you need to take part in activities in your Job Plan and attend appointments. We’ll refer you for an assessment if you get 3 failures in 6 months for not completing these without a valid reason.

We or your employment services provider may also refer you for an assessment at other times.

The assessment may help if you’re having trouble meeting your requirements.

Your appointment

As part of the assessment, you’ll need to attend an appointment with us. At your appointment, we’ll talk with you about:

  • your attendance at activities and appointments
  • your reasons for not meeting your requirements
  • if there’s anything stopping you meeting your requirements
  • any extra assistance to help you meet future requirements

If you can’t attend this appointment, you must let us know as soon as possible so we can reschedule. If you don’t contact us before your appointment you may lose some or all of your income support payment.

What to bring

You’ll need to bring:

  • any documents that support your reasons for not meeting your requirements
  • contact details of any professional or support worker who:
    • may be helping you with any issues, or
    • understands your issues and reasons for not meeting your requirements

You can also bring a friend, relative or advocate with you.

Interpreters or special requirements

We can arrange a qualified interpreter to help at your appointment. You need to tell us in advance if you need an interpreter or have any other special needs.

After your appointment

We’ll prepare a report for your employment services provider about your reasons for not meeting your requirements. We may recommend referral to community organisations or government agencies for extra support.

If we find you’ve been deliberately and repeatedly not meeting your requirements, you’ll get a serious failure. The penalty for a serious failure is an 8 week non-payment period.

If this happens, we’ll also talk with you about doing a compliance activity. This may shorten your non-payment period.


The law requires us to protect your privacy and provide a confidential service. The law protects any personal details we collect or hold about you. We only provide your details to someone else when allowed by Commonwealth law or when we have your permission.

At your assessment appointment, we’ll talk with you about what details we may share with your employment services provider.

You may also talk to us about your right to see your details under freedom of information.

Read more about your right to privacy.

Page last updated: 21 June 2018