We may ask you to confirm or update your rent details to make sure you’re getting the right amount of Rent Assistance.
Why we sent you a letter
Our letter asks you to confirm your rent details or update any information that is no longer correct. If you’ve asked us to send letters electronically, you’ll find our letter in your myGov Inbox or Centrelink Letters Online.
We regularly send out letters to make sure we have up to date records, such as:
- how much rent you pay, and
- if you’re still living at the same address
We will contact you to make sure we have your most up to date details. This helps you get the right payment amount and avoid overpayment.
What you need to do
You must confirm or update your rent details by the due date in the letter.
Confirming or updating your rent details
The easiest way to confirm or update your details is to use your Centrelink online account and select Rent Assistance Review.
- Sign in to your myGov account and select your linked Centrelink online account.
- Select Personal Details from the menu, then Rent Assistance Review. You can also access the review from the to do section on the homepage.
If you don’t have a myGov or Centrelink online account, you can create one today.
You can also confirm or update your rent details:
Completing a Rent Certificate
We may send you a Rent Certificate form to confirm your details. You must complete the certificate by the due date or your Rent Assistance will stop.
You need to provide a copy of your lease or tenancy agreement (if you have one) with the completed Rent Certificate. If you don’t have either of these you will need to get your landlord to sign the certificate to verify the details are correct.
The easiest way to submit the form is in your Centrelink online account through myGov. For help, go to submitting documents using your Centrelink online account guide. You can also:
- send it to:
Department of Human Services
Reply Paid 7800
Canberra ACT 2610
- drop it in to your local service centre
What happens if you don’t do the review
We will stop your Rent Assistance if you don’t confirm or update your rent details by the deadline in your letter.
Your Rent Assistance will restart when you complete your review, if you’re still eligible. If it’s been 56 days or more from the due date on your letter, you need to reclaim rent assistance by:
What happens next
When you complete your review, we check your details to make sure you’re getting the right payment amount.
The review could mean:
- your payment changes to be more or less than you get now
- you’re no longer eligible for Rent Assistance
- you need to pay back money because of overpayment
- your payment stays the same
How to review and appeal our decision
If you don’t agree with the new payment amount you can ask us to review our decision. You need to contact us within 13 weeks from when we tell you your new Rent Assistance amount.
If you don’t understand how we made the decision about your debt, contact us and we’ll give you a full explanation.
If you don’t agree with our decision you can ask us for a review. There is no time limit to request a review of your debt. You can also ask us to pause your debt repayments while we carry out the review.
What help is available
If you need help using the online review select the question mark icon. This gives you more information about the questions we ask.
If you have any questions about this letter, please phone your usual payment line.
If you would like to talk to us in your own language, please phone us to speak with one of our bilingual service officers.
If you identify as an Aboriginal or Torres Strait Islander Australian, you can call our Centrelink Indigenous Call Centre from anywhere in Australia.