You may be able to get help from us if you're having trouble paying your home care fees.
How it works
If we agree you’re in hardship we can:
- ask the aged care service to reduce or pause your fees for a short time, or
- pay some or all of your fees for a short time
You can’t apply if:
- you started a Home Care Package before 1 July 2014
- you’ve gifted more than:
- $10,000 in the last 12 months
- $30,000 in the last 5 years, or
- the assets you can sell or borrow against are worth more than $34,643.70
How to apply
You should apply as soon as you start having problems paying your fees. We can sometimes backdate help if you have special circumstances.
1. Fill in the form
2. Get written proof
With your form you need to send documents that prove:
- your aged care costs
- your other essential costs
- any assets you can’t sell or borrow against
You’ll also need to give full details of your assets if:
- you get a means tested income support payment for home care, or
- you’re a self-funded retiree and don’t get a means tested income support payment
If you don’t send these documents when you apply, we’ll ask you for more details. If you don’t send them within 28 days we’ll cancel your claim.
3. Send us your form and documents
Post them to the address on the form.
4. Wait for us to decide
When we’ve decided we’ll write to you and your care provider saying:
- if we agree to give you hardship assistance
- how long it’ll last
When it starts and ends
If we agree to give you financial assistance, it starts from the day we get your application.
Normally we agree to help for up to 12 months.
How long you can get help for depends on your situation. We decide this when you apply.
If you still need help you can apply again. It’s best if you do this before your current financial assistance ends. If not, you’ll have to pay your fees while we’re checking your application.
Where to find out more
Read about financial hardship assistance on the My Aged Care website.