How to claim Youth Allowance

There are 7 steps to claim Youth Allowance. Before you start, check if you can get it.

You can claim Youth Allowance up to 13 weeks before you start your course or apprenticeship if you:

  • plan to study full time, or
  • are doing a full time Australian Apprenticeship

Watch our video about claiming Youth Allowance.

If you want to claim as independent because you’re turning 22, you can submit your claim up to 13 weeks before your birthday. If you claim early, you can start getting the independent rate as soon as you turn 22.

If you claim as dependent, your parents or guardians will need to provide their financial details to us. Read more on Dependent or independent for Youth Allowance.

If you’re a job seeker, you can claim before your last day of work. To claim early as a job seeker, visit a service centre.

Steps to claim Youth Allowance

  1. Visiting a service centre
     

    1. Create accounts and link them

    If you've never claimed before, you need to create a Centrelink account by bringing 3 documents to prove your identity to a service centre. Make sure one of your identity documents is a photo ID like a driver licence or passport.

    You'll need to link this account to your myGov account. If you don't have a myGov account, create one today.

  2. Gather Documents
     

    2. Get your documents ready

    You'll need some documents to prove you can get Youth Allowance. The information on this page will help you get some of your documents together before you start.

  3. Claim online
     

    3. Fill in the claim

    Sign in to myGov. Go to your Centrelink online account and start the Youth Allowance claim.

    Please make sure the information you record in your claim is correct, as you can’t access it to make changes once you submit it.

  4.  

    4. Provide the documents

    To be paid from the earliest date possible, you must give us the information or documents we ask for within 14 days of starting your claim.

    You can upload documents with your Centrelink online account through myGov or the Express Plus Centrelink mobile app.

  5.  

    5. Book an appointment with us

    If you’re a job seeker, you’ll also need to book an appointment with us on the same day you submit the claim. If you forget, we’ll have to cancel your appointment and you’ll need to book another one.

    This is a time for us to call you, and we'll explain the things you need to do. This call is very important. We’ll also book you an appointment with an employment services provider.

    Once you’ve booked your appointment with us, you can submit your claim.

  6. Claim online
     

    6. Track your claim

    Once your claim is submitted you can check its progress and track it in your Centrelink online account through myGov or the Express Plus Centrelink mobile app.

    If you’re using the app, click on the menu along the bottom of the screen and select My Claims.

    If you’re using your online account, you can:

    • see an estimated date of completion for your claim - from your homepage, click on More details - we aim to have all claims completed by this date however, in busy periods, it may take a little longer
    • see if your claim has been approved or rejected - click on Menu, then Apply for a Payment or Concession Card, and then View Your Online Claims 

    If your circumstances change after you submit your claim, call or visit us at a service centre to let us know.

  7.  

    7. Check your myGov Inbox

    We’ll let you know the result of your claim through your myGov Inbox. We’ll also let you know through Electronic Messaging if you’re subscribed. This might include:

    • if your claim was successful
    • when your payment starts
    • how much you'll get

    If we need more information we’ll add a new task to your claim’s Task list and notify you. You can access your Task list in your Centrelink online account through myGov or the Express Plus Centrelink mobile app.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 6 February 2018