Intent to claim

An intent to claim lets us know you are seeking a payment or concession card from us before you submit your claim form.

Let us know you are seeking a payment or concession card from us before you submit your claim form.

Before you start

Make sure you have checked that you are eligible for the payment before you start your claim.

It can take some time to process the quantity of claim forms we receive. By submitting your claim within 14 days of registering your intent to claim, we can backdate your payments to this date.

Start your claim online

You can start a claim online for the following payments:

To make a claim online you need a myGov account and a Centrelink online account. Your myGov account must be linked to Centrelink.

I have a myGov account linked to Centrelink

Sign in to myGov to start your claim.

Sign in with myGov

I don’t have a Centrelink online account or a myGov account

If you’ve received a payment or service from us, you can use your Customer Reference Number (CRN). Find this on a letter we’ve sent you and register for a Centrelink online account.

If you don’t know your CRN or you haven't got a payment from us, go to a service centre with photo ID and tell us you want to register for a Centrelink online account.

You can then create a myGov account and select Services to link Centrelink.

Other ways to register an intent to claim

You can:

Page last updated: 6 February 2018