Why you have to attend your appointments and activities
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Call our Multilingual Phone Service to speak with us in your language about your Centrelink payments and services.
There are things you must do to keep getting your payment and have a better chance of finding work.
Who has mutual obligation requirements
You have mutual obligation requirements if you get:
- Newstart Allowance
- Youth Allowance as a job seeker
- Parenting Payment single after your youngest child turns 6
- some types of Special Benefit
What you need to do
To keep getting your payment you need to go to your appointments and do your activities.
You must have a Job Plan. Your Job Plan says what you’ve agreed to do to have the best chance of getting a job.
You must agree to your Job Plan with us or your employment services provider. You’ll need to review it on a regular basis.
Employment services providers help you find work. We’ll refer you to a jobactive provider of your choice in your area.
- have an assessed reduced work capacity you may be able to use Disability Employment Services
- live in a remote area you must take part in the Community Development Programme
Your provider can help you with:
- job search
- training, and
- computers, phones and stationery
Read more about:
- jobactive on the Department of Jobs and Small Business website
- the Community Development Programme on the Department of the Prime Minister and Cabinet’s website
You can choose to meet your mutual obligation requirements by doing an alternative activity. You'll need to spend at least 30 hours per fortnight on this activity. This could be:
- suitable paid work
- approved voluntary work
You can do a mix of these options in your 30 hours.
If you want to do voluntary work you need to talk to us about it. We must agree the work is suitable.
Starting from 20 September 2018, your options for meeting mutual obligation requirements will change if:
- you’re between 55 and 59 years old, and
- haven’t been on payment for at least 12 months
You can meet your requirements by doing a mix of activities. This may include voluntary work of up to 15 hours per fortnight. You must spend the other 15 hours per fortnight in suitable paid work.
Your options for meeting these requirements will change, once you:
- have been on payment for at least 12 months, or
- turn 60 years of age
You’ll be able to use voluntary work:
- for up to 30 hours per fortnight, or
- in combination with less hours of paid work
If you’re the person responsible for looking after a child under 16, your mutual obligation requirements are more flexible.
If you could have claimed Widow Allowance
You’re exempt from mutual obligation requirements if on or after 1 July 2018 you:
You can volunteer with an employment services provider if you want help to find suitable work or do training.
If you don’t meet your mutual obligation requirements, we can reduce or stop your payment.
Talk to your provider about what you need to do to avoid a penalty.
There are 2 compliance systems. The systems have different rules and penalties.
The service you’re with determines which compliance system applies to you.
jobactive or Disability Employment Service
You could get demerits and financial penalties if you don’t meet your requirements if you’re:
- a job seeker in jobactive or
- Disability Employment Services
Community Development Programme
You may get a penalty and a failure if you don’t meet your requirements.
We may allow you to be exempt from mutual obligation requirements if something major happens.
This could be:
- a crisis like the death of an immediate family member, domestic violence or being homeless
- a disaster at home, for example fire or flood
- short term care duties for an adult or child
If you’re sick, or injured, you may be temporarily exempt from your requirements. You’ll need to give us a medical certificate. You can do this using your Centrelink online account through myGov. The medical certificate must state why you’re unfit to work and for how long.
Call us on your regular payment line to ask if you can get an exemption. You’ll need to give us proof of what’s going on.