Someone to act on your behalf for CAPS

You can nominate another person to act on your behalf for the Continence Aids Payment Scheme.

Who you can choose

You can choose someone to deal with all or part of your contact with us. This can be:

  • a correspondence recipient who gets your CAPS letters from us
  • an authorised representative who deals with all your contact with us
  • a legal representative who deals with your legal matters
  • a payment representative who gets your CAPS payments for you

Correspondence recipient

This is someone you choose to get your letters from us. They can be a carer, family member or guardian.

They only get your CAPS letters and payment statements from us. They can’t talk to us about your payment or change any of your details.

If you want to choose a correspondence recipient:

Authorised representative

This is someone you or a court chooses to deal with us for you.

They can be:

  • a Centrelink correspondence nominee
  • a Department of Veterans’ Affairs trustee
  • a responsible person who the Department of Health approves to act for you

If you want to choose a representative:

You need to give us a certified document to prove this person has the right to act for you.

Legal representative

This is someone who has the legal right to act for you. They may:

  • have your power of attorney or enduring power of attorney
  • be your court appointed guardian
  • be a public trustee

If you want a legal representative to deal with us for you:

You need to give us a certified document to prove this person has the right to act for you.

Payment representative

This is someone you or a court chooses to get CAPS payments for you. They can be:

  • a Centrelink payment nominee
  • a Department of Veterans’ Affairs trustee
  • a responsible person who the Department of Health approves to get your payments

You need to give us a certified document to prove this person has the right to get CAPS payments for you.

Organisations

You can ask us to make your CAPS payments to an organisation.

If you want us to make your payments to an organisation:

  • tell us this in the CAPS application form and
  • get the organisation to fill in their part of the form, or
  • contact the CAPS team if you already get CAPS

Children

Children under 14

We send the child’s CAPS letters and payments to one custodial parent. This is a parent who looks after the child all or part of the time.

We’ll only deal with someone other than a custodial parent if the child’s parents or a court tell us to.

Children aged 14 to 18

We can keep dealing with a parent if the child isn’t able to deal with us directly.

Page last updated: 27 August 2017