You can update your address, contact details and bank account online. To change your name, date of birth or gender, you need to visit a service centre.
Update your details online
If you don’t have a Medicare online account, create a myGov account and link to Medicare. This will create your Medicare online account.
Once you have created a Medicare online account, you can download and update your details using the Express Plus Medicare mobile app.
Name or date of birth
Visit a Medicare Service Centre to change your name or date of birth in your Medicare record.
To change your name, bring your:
- current passport
- birth certificate – if you’re going back to your maiden name
- reissued birth certificate in the new name
- current proof of age card
- current driver’s licence
- non-commemorative marriage certificate
- certificate of name change
If your name has changed, we'll cancel your old card and give you a new Medicare number to use straight away. We’ll send your new card in the mail. You can also view the details of your new card using your Medicare online account through myGov or the Express Plus Medicare mobile app.
Date of birth
To change your date of birth, bring your:
- birth certificate
- current drivers licence, or
- current passport
Visit a Medicare Service Centre to change your gender in your Medicare record. Bring us:
- a statement from a registered medical practitioner or psychologist
- a valid Australian Government travel document, such as a passport, that shows your gender
- an Australian State or Territory birth certificate that shows your gender, or
- an Australian State or Territory Gender Recognition Certificate or Recognised Details Certificate from a State or Territory Registrar of Births, Deaths and Marriages, which has accepted the change in sex
You don’t need to have sex reassignment surgery or hormone therapy to change your gender.
If you live in a remote area or are sick
You can send us a signed request to make changes only if:
- you live in an area remote from a Medicare Service Centre, or
- there’s a medical reason for not attending
You’ll need to tell us in writing why you can’t attend a Medicare Service Centre.
Post your request and certified copies of your documents to us. If you’re changing your name, you must send us your Medicare card with your previous name on it with your request for a new card.
Aboriginal or Torres Strait Islander Australians
If you’re an Aboriginal or Torres Strait Islander and you can’t give us standard identity documents, you may be eligible to complete the Aboriginal and Torres Strait Islander Medicare enrolment and amendment form instead.