Who can get Crisis Payment

You can get Crisis Payment in special circumstances if you're eligible for an income support payment.

Crisis Payment can help if you:

  • get out of jail
  • are experiencing family and domestic violence
  • have been in prison or psychiatric confinement for 14 days
  • have severe financial hardship
  • are a Humanitarian entrant in Australia for the first time
  • go through a natural disaster not covered by the Disaster Recovery Payment
  • are eligible for an income support payment - not including Family Tax Benefit or Child Care Benefit

If you get Family Tax Benefit or Child Care Benefit, you must also get another income support payment to be eligible for a crisis payment.

Other rules to meet

You must meet residence rules.

You must apply or make an intent to claim within 7 days of your crisis.

Who can’t get it

You can’t get Crisis Payment if you’ve received a Disaster Recovery Payment or another disaster relief payment for the same event.

Severe financial hardship

You’re in severe financial hardship if you’re:

  • single and your funds total less than 2 weeks of the highest rate of your income support payment
  • part of a couple and your funds total less than 4 weeks of the highest rate of your income support payment

Help in an emergency

Each disaster is different so the timing and type of financial help varies.

If you only got in-kind help, like new electrical goods or food, you can still claim for Crisis Payment.

Read more about how we help in an emergency.

Page last updated: 16 October 2017