A list of subjects for families to help you find information about our payments and services. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A About myGov myGov is a simple and secure way to access government services online with 1 login and 1 password. Accommodation, renting and homelessness We can help you to get information, payments and services if you need support. Adopting a child We have a range of payments and services to help parents care for their newly adopted child. As your baby grows As your baby grows, keep their immunisations up to date. Discuss returning to work with your employer. Tell us if you’re returning to work. Assistance with child care fees We offer payments to help with the cost of child care. Australians overseas If you travel or live outside Australia this may affect your health care, child support and Centrelink payments. B Before the birth of your baby Check if you can get payments, register for self-service and think about child care. You can submit your pre-birth claim up to 3 months before your baby is due. C Child support when parents and children live outside Australia We may be able to help you set up child support when you or the other parent live in another country. Compliance program Our compliance program helps protect Australia’s welfare system. It helps our customers avoid getting a debt or committing fraud. Concession and health care cards Concession and health care cards can get you cheaper health services and medicines. Crisis and special help We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance. E Employment income confirmation We check your employment income is correct so you get the right payment amount. Express Plus mobile apps Our Express Plus mobile apps let you access your information and complete a range of services using your mobile device. We have apps for Centrelink, Medicare and Child Support. F Family and domestic violence We support people affected by family and domestic violence by providing information, resources and referrals. Family Day Care operators compliance reviews We check the income you get from your Family Day Care operation has been reported correctly. Financial and health support for young people There’s information, payments and services available if you’re between 15 and 24 and becoming independent from your parents or carer. G Get help with a scam or report it Current scams, what to do and how to report it. H Having a baby We have payments and services to help when you have a baby. Use this guide to find out what you need to do to access them. Health care and Medicare How you can get affordable health care and access our services. Help for refugees, humanitarian entrants and new arrivals There is help for you if you have recently come to live in Australia, depending on your visa. You may have to serve a waiting period, and other rules may apply. How to budget Practical information to help you budget. How to build savings We have tools and information to help you reach your savings target. How to deal with debt Find out how to manage debt quickly to help you control your money. How to manage loans and credit Learn about borrowing and credit to help you manage your money. How to manage your family’s money We can help you to get on top of your family’s finances. How we can help you with family and domestic violence concerns Our role is to help you access payments, and connect you to local support services. We can help you find services you need, like legal and housing support. I Identify scams and stay safe How to tell the difference between scams and genuine contact from us, and ways to stay safe online. Indigenous Australians looking for work, studying or training We can help if you're an Aboriginal or Torres Strait Islander Australian looking for work. We can also help if you're wanting to study or train to find a job. Information for parents of teenagers The age of your child impacts what payments and services you and they can access. Some payments and services can be accessed at multiple ages. L Leaving school Information to help you choose your next adventure if you’re about to or have just finished school. M Manage your money Use our tools and information to help you manage your money. The way you use your money will change during your life. We have some tips and tricks to help you at different times of your life. Medicare self service A secure way for you to complete a range of services with Medicare where and when it suits you. N National Redress Scheme Support for people who experienced institutional child sexual abuse. P Parent’s guide to child support Information to help parents understand the child support scheme. Payments and services for rural and remote Australians There are payments and services available to support you if you live in a rural or remote area of Australia. Payments for carers We provide payments to people who provide daily care for someone with severe disability, a medical condition, or who is frail aged. Payments for families We have payments and services to help with your child's education and health care. Payments for students and trainees Help for students, trainees and Australian Apprentices. Payments for visa holders If you’re living in Australia with an eligible visa we have a range of help to support you. S Scams and your online security How to identify, report and protect yourself against scams pretending to be from us. Self service You can do most of your Centrelink, Medicare and Child Support business with us online or by self service. Submit your Centrelink documents online You can send us an image of your form, pay slip or other document straight from your mobile device or computer. Submit your Child Support documents online Use your Child Support online account to upload and submit documents. Support for non parent carers We provide support to grandparents, legal guardians and other family members who provide full time care for a child. T Tax time checker Use our Tax Time Checker to see what you need to do at tax time. Time limits for claiming family payments There are rules about when you can submit a claim. They are different depending on the type of payment. If you can’t claim within these timeframes, let us know. U Updates to Medicare details If your details change, you need to let us know as soon as you can. This can include your name, address and bank details. W What happens when your child turns 13 When your child turns 13, your Family Tax Benefit (FTB) Part A and Part B will change. So may your Child Care Subsidy. Your child can also sign an application for a Tax File Number (TFN). What happens when your child turns 14 When your child turns 14, they can get their Medicare and immunisation history statements. They can also get a bank account. What happens when your child turns 15 When your child turns 15, there are some changes for your and your child’s Medicare card. What happens when your child turns 16 When your child turns 16, your Family Tax Benefit (FTB) may change. Your child may be eligible for a payment. They can also register as an organ donor. What happens when your child turns 18 Your child turning 18 or stopping school may affect Family Tax Benefit (FTB), child support and their eligibility for payment. Turning 18 will also end their Child Dental Benefit Schedule cover. What happens when your child turns 19 When your child turns 19, your eligibility for Family Tax Benefit (FTB) stops. There are also some things to know if they start tertiary study. What is family and domestic violence It’s any behaviour that is violent, threatening, controlling or intended to make you or your family feel scared and unsafe. What to do following a death We have payments, counselling and other services to help people adjust after someone close to them has died. When your baby arrives Use your Parent Pack to finalise your pre-birth claim or submit your a new claim. You can also enrol your baby in Medicare and register their birth. Who else can help with family and domestic violence Other organisations can help you with counselling, financial and legal advice, and safety planning including staying safe online. Y Your child support options You can choose how to manage your child support.