You can get your nominee to help, or claim online yourself.
If you have a nominee who’s an individual and not an organisation, they can submit and access your claim online.
If you prefer, you can submit an online claim yourself. Just follow our steps on how to claim a payment.
- reach Next steps and complete the declaration
- save and sign out before you upload documents, book an appointment or submit your claim
- submit it within 13 weeks.
Our Digital Assistant, Oliver, will be available to help you submit your claim and upload documents. Oliver can also help you update your appointments in your Centrelink online account.
If you want to add a nominee, follow our adding a nominee online guide.
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