Check, collect, claim and maintain

18 October 2017

Follow these easy steps to make claiming with us easier.

You can claim most of our payments online using Centrelink online accounts through myGov. Having these accounts set up and ready to go will make the claiming process quicker and easier for you.

If you’ve never claimed from us before, you’ll need to visit a service centre to create a Centrelink online account. You'll need to link this account to your myGov account. Be sure to keep your log on information safe.

Handy Tip: You can also use the vault in your Express Plus Centrelink mobile app to save and store your documents. It’s important to keep your documents in a safe place. If you claim from us again, you may need them.

Once you’re set up for claiming, follow these easy steps to claim:

1. Check if you’re eligible for the payment. If you are, check what information you need to give us before you submit a claim. Look for information on our website.

2. Collect supporting documents we ask for. You can upload these using the Document Lodgement Service in your Centrelink online account or your Express Plus Centrelink mobile app. If you’re using the app, don’t forget to save these in the vault.

3. Claim online using your Centrelink online account accessed through myGov. Make sure you have your log on information handy. You can’t submit some claims online. See Claiming a payment online for a full list of payments you can claim online.

4. Maintain your payment by meeting your ongoing obligations. You must let us know of any changes to your circumstances to avoid a debt.

Next steps

Check our Payment and Service Finder for what payment is best for you.

Learn more about claiming a payment online.

Page last updated: 26 October 2017