Don’t fall for a scam

5 March 2019

Know how to pick fake emails, fake text messages and fake websites.

Scammers are getting sneakier, and finding new ways to trick you into giving them your money or personal details.

A scammer may contact you by text message or email and make it appear the message comes from us. This is known as spoofing. Spoof messages can be very convincing, so it’s not always easy to tell if it’s genuine or a scam.

The good news is, if you know what to look for, you can protect yourself.

It’s not a Medicare email, it’s a scam

You may get a fake Medicare email that looks like this:

How to pick it:

  • The email address shows it hasn’t come from the Australian Government. Australian Government email addresses end with .gov.au  
  • The email address has a link to a website. We won’t send you emails with live links
  • The website link is only numbers. Our website addresses end with .gov.au

It’s not a Medicare text message, it’s a scam

You may get a fake Medicare text that looks like this:

How to pick it:

  • The message has a link to a website. We’ll never send you a text message with a link in it
  • Again, the website link is only numbers. Our website addresses end with .gov.au

It’s not the myGov website, it’s a scam

We won’t send you messages with links. If you've clicked on a link by accident, there are ways you can tell that it’s a scam. Clicking on links in scam text messages or emails may direct you to a website like this:

This is a fake website.

How to pick it:

  • The website address shows it isn’t an Australian Government website. Our website addresses end with .gov.au
  • The address bar doesn’t have a padlock symbol. Australian Government websites have a padlock symbol showing they’re safe
  • There’s a warning in the address that says ‘Unsafe website’. If your computer software warns you about a website, link or attachment, pay attention.

Make sure you’re on the real website

To get to the real myGov site, type in my.gov.au. On a mobile device it might look like this:

On a computer, it will look more like this:

What to do

If you get a suspicious email or text message claiming to be from us:

  • don’t open it
  • don’t click on any links
  • don’t respond to the sender
  • delete the message
  • let us know about it.

Anyone can fall victim to a scam. But the more you know what to look for, the more you can protect yourself.

Where you can find more help

Call our Scams and Identity Theft Helpdesk to report any Centrelink, Medicare, Child Support and myGov related scams. Our staff can offer support and advice about how to protect yourself and your records.

Read more about scams on our website.

Read more news for all individuals.

Page last updated: 5 March 2019