News for Families


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News list

It’s time to update your income details

14 September 2017

We need your income details to make sure your child is still eligible for their payment.

2015-16 tax returns are now overdue

31 August 2017

To avoid a debt, lodge your tax return or tell us that you don’t need to lodge one.

How you can improve your online security

28 August 2017

Take charge of your online security when you do business with us and avoid identity theft and scammers.

Our new look website arrived 27 August

27 August 2017

We’ve updated the website to make it easier to use.

Family Day Care operator and trust income reviews

24 August 2017

Income reviews for some Family Day Care operators and trust benefactors are underway.

Check, collect, claim and maintain

10 August 2017

Follow these easy steps to make claiming with us easier.

We’re asking you to create a voiceprint

10 August 2017

Voiceprint makes using our phone system easy, and it’s safer and more secure than using a PIN.

School’s out! What’s next?

9 August 2017

The end of high school is fast approaching. What’s next? Here are some tips to help with your decision making.

Child Care Rebate quarterly payments are coming soon

17 July 2017

If you receive Child Care Rebate (CCR) quarterly, your payment is on its way.

Lump sum claiming for 2016-17 is now open

13 July 2017

You have until 30 June 2018 to submit your claim for family assistance.

Centrelink payment summaries are now available

11 July 2017

Details from your 2016-17 Centrelink payment summary have been pre-filled for you in myTax.

Child care payments are being balanced soon

11 July 2017

This year we’ll start balancing child care payments from 24 July 2017.

Do you have reportable fringe benefits?

5 July 2017

The way we assess reportable fringe benefits has changed. This may affect your family income estimate.

The ordinary waiting period has changed for some new claims

1 July 2017

You may now need to serve a 1 week waiting period.

Changes to family payments

28 June 2017

Don’t forget, there are changes to some family payments from 1 July 2017.

Eligible recipients get one-off energy payment

15 June 2017

The One-off Energy Assistance Payment will be paid from 26 June 2017.

Our new look Payment and Service Finder is now available

13 June 2017

A great new way to help you find, estimate and compare payments, and locate services.

Don’t need to lodge a tax return?

9 June 2017

We still need information from you to balance your family payments.

Lodge your 2016-17 tax return so we can balance your payments

9 June 2017

We need to confirm your income before we can balance your family assistance payments.

The subsidy benefit does not exist - it’s a scam

7 June 2017

A new scam about a subsidy benefit is being emailed to people and claiming to be from us.