News for Families


Subscribe to news for Families and we will send you regular news highlights. You can opt out at any time.

Privacy statement

Your personal information is protected by law, including the Privacy Act 1988, and is collected by the Australian Government Department of Human Services for the purposes of news distribution.

Your information may be used by the department or given to other parties for the purposes of research, investigation or where you have agreed or it is required or authorised by law.

You can get more information including our privacy policy.

News list

Is your family’s income estimate for CCS approaching $351,248?

20 March 2019

If it goes over this amount you’ll need to repay the Child Care Subsidy (CCS) you got.

Did you use child care in the 2017-18 financial year?

20 March 2019

Time is running out to submit a lump sum claim for Child Care Benefit and Child Care Rebate.

Medicare gets a refresh

19 March 2019

We’ve improved our site to make it better for you. Let us know what you think.

30 June 2019 is fast approaching, act now so you don’t miss out on payments

18 March 2019

You may need to confirm your family’s income or submit a lump sum claim for Family Tax Benefit (FTB) for 2017-18.

Do you need to update your family income estimate for CCS?

14 March 2019

For some families, even a small change in your family’s income may change how much Child Care Subsidy (CCS) we pay.

Don’t fall for a scam

5 March 2019

Know how to pick fake emails, fake text messages and fake websites.

School’s back! Are your child’s education details correct?

1 March 2019

If you’re getting Family Tax Benefit (FTB) for a child 16-19, you might need to update your child’s education details.

Is your family’s income estimate close to $186,958?

1 March 2019

If you get Child Care Subsidy and your income is close to this amount, an annual cap could affect you.

We’ll be closed for the Easter and Anzac Day 2019 public holidays

25 February 2019

Your reporting and payment arrangements may change when we close.

Seven reasons to update your income estimate for Child Care Subsidy

19 February 2019

Updating your income can help you avoid an overpayment. Especially if any of these reasons apply to your family.

Do you have a child from a past relationship in your care?

11 February 2019

We may reduce your Family Tax Benefit (FTB) Part A if you haven’t applied for a child support assessment.

Be sure to check out our social media accounts

11 February 2019

We have Facebook and Twitter accounts and a YouTube channel. Use them to stay up to date, anywhere, anytime.

Top 3 changes that affect your Child Care Subsidy

8 February 2019

If your family’s circumstances change and you get Child Care Subsidy, let us know. Otherwise, we may overpay you.

Stay safe from being hacked. Use strong passwords

1 February 2019

Forgot to make a New Year’s resolution? It’s not too late to start making strong passwords a good habit.

The new year is a great time to review your Child Care Subsidy

23 January 2019

Review your income estimate for Child Care Subsidy to help us make sure you’re getting the right percentage.

Child support when one parent lives overseas

21 January 2019

We may be able to help you arrange child support even if one parent doesn’t live in Australia.

Has your 4 year old had their healthy start for school health check?

14 January 2019

If they don’t have one before they turn 5, your Family Tax Benefit (FTB) Part A rate may reduce.

The year has changed, have your circumstances changed too?

7 January 2019

With 2019 already underway, it can be easy to forget to keep your details up to date.

Changes to waiting periods from 1 January 2019

1 January 2019

The Newly Arrived Resident’s and Assurance of Support waiting periods are increasing. These changes may affect you.

Get your child prepared now to make a student claim for 2019

18 December 2018

Is your child planning to do full time study or an Australian Apprenticeship next year? If so, they can make a claim now.

Have you been scammed? We can help.

29 November 2018

If you’ve given personal information to a scammer, call our Scams and Identity Theft Helpdesk straight away.

We offer help if you’re having a baby

5 October 2018

There’s a few things you need to do to access our payments when you’re having a baby.