News for Families

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News list

We’re changing the way we send you Centrelink online letters

12 January 2018

From 24 February 2018, you’ll need a myGov account to get your Centrelink letters online.

Child Care Rebate quarterly payments are coming soon

3 January 2018

If you get Child Care Rebate quarterly, we’ll start making October to December payments from 17 January 2018.

Public holiday closure, reporting and payment arrangements

2 January 2018

We will be closed for the Australia Day public holiday and we want to help you plan so you still get paid.

The ‘subsidy benefit’ does not exist – it’s a scam

21 December 2017

A scam about a ‘subsidy benefit’ is being emailed to people and claims to be from us.

Important changes to the Child Support secure messaging service

30 November 2017

The secure messaging service is changing. This means you can’t send us a message with secure messaging in your Child Support online account.

Online resources and support services for doing an income review

23 November 2017

We’ve developed a number of resources and services to help you complete your income review online.

Why we do income reviews

16 November 2017

We do reviews so we can confirm you are paid the right amount.

Is your child finishing school this year?

16 November 2017

If your child is about to complete year 12, your Family Tax Benefit (FTB) for that child will stop.

Our Medicare general enquiries line menu has changed

13 November 2017

You can tell us what your call is about instead of using your phone keypad to go through our menu.

Confirm your relationship status

13 November 2017

From 1 January 2018, you need to confirm your relationship status if you’re a single parent and get income support.

Do you have a 2015-16 family assistance non lodger debt?

3 November 2017

Your Family Tax Benefit (FTB) payment will stop if you don’t act now.

It’s not too late to update your income details

1 November 2017

We needed this information for your child to keep their dependent Youth Allowance or ABSTUDY Living Allowance.

Considering ABSTUDY for your child next year

30 October 2017

Claim now to make sure you get ABSTUDY before school starts.

We’re changing your Child Support online account

30 October 2017

Your new online account will be easier to use.

A fresh new look and design for your Centrelink online account

27 October 2017

You can still do your Centrelink business online. We've simply changed how your online account looks.

The way you log on to the Express Plus Centrelink mobile app is changing

26 October 2017

You’ll need to use your myGov sign in details.

Support for customers who had business with Amazing Rentals

25 October 2017

Take action to keep your private information safe

Our Child Support enquiries line has changed

10 October 2017

You no longer need to use your phone keypad to go through the menu. Simply talk and we’ll do the rest.