News for Families


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News list

Child support when one parent lives overseas

21 January 2019

We may be able to help you arrange child support even if one parent doesn’t live in Australia.

Has your 4 year old had their healthy start for school health check?

14 January 2019

If they don’t have one before they turn 5, your Family Tax Benefit (FTB) Part A rate may reduce.

The year has changed, have your circumstances changed too?

7 January 2019

With 2019 already underway, it can be easy to forget to keep your details up to date.

We’re closing for the Australia Day public holiday

2 January 2019

Your reporting and payment arrangements may change when we close.

Changes to waiting periods from 1 January 2019

1 January 2019

The Newly Arrived Resident’s and Assurance of Support waiting periods are increasing. These changes may affect you.

Get your child prepared now to make a student claim for 2019

18 December 2018

Is your child planning to do full time study or an Australian Apprenticeship next year? If so, they can make a claim now.

Manage your letters, bills and statements online

7 December 2018

It’s faster and you don’t risk having to pay fees.

What happens when your child completes year 12?

4 December 2018

Your child completing school signals some big changes for your family, including changes to your payments.

Have you been scammed? We can help.

29 November 2018

If you’ve given personal information to a scammer, call our Scams and Identity Theft Helpdesk straight away.

We have support if you’re affected by family and domestic violence

19 November 2018

We want you to know you can reach out to us for help and support.

Changes to ABSTUDY start 1 January 2019

7 November 2018

What you need to know if your child gets ABSTUDY, is in secondary school and studies away from home.

Has your child’s payment stopped?

29 October 2018

If we stopped their payment because we’re waiting for your income details, you can give them to us now.

Help for people who need essential medical equipment

24 October 2018

A yearly payment to help with energy costs to run medical equipment or medically required heating or cooling.

Have you seen the new myGov digital assistant (DA)?

15 October 2018

Need online support using myGov? You can now get help using myGov’s DA.

We offer help if you’re having a baby

5 October 2018

There’s a few things you need to do to access our payments when you’re having a baby.