Four steps to balancing family assistance payments

Follow these four steps so we can balance your Family Tax Benefit (FTB) and Child Care Subsidy (CCS).

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Step 1. Find out what you need to do


Most families need to do something before we can balance their payments.

What you need to do depends on your circumstances. We can help you work out exactly what you and your family need to do. Just answer some easy questions and we’ll let you know.

Step 2. Lodge a tax return, or tell us you don’t need to


Most people need to confirm their income with us. You can do this by lodging a tax return, or telling us you don’t need to. If you have a partner, they’ll need to do this as well. If you separated during the year, your ex-partner may also need to confirm their income.

Step 3. We’ll balance your payments


Once we have all the information we need, we’ll be able to balance your payments.

If you lodged a tax return, the Australian Taxation Office (ATO) will send us your income information. We usually get this within 28 days of you receiving your Notice of Assessment from the ATO.

We balance FTB and CCS separately.

We can’t balance your FTB payments until we’ve paid you your last payment for the financial year. You’ll get your last FTB payment between 3 July and 16 July.

We start balancing your CCS from 29 July 2019. This is to make sure we have all attendance information from your child care provider.

Step 4. Wait for an outcome


Once you’ve followed the previous three steps, there’s nothing else you need to do.

When we’ll balance your payment depends on when we get all the information we need.

Once it’s done, we’ll write to you and explain the outcome.

Next steps 

Read more about balancing your family assistance payments.

Find out what you and your family need to do so we can balance your payments.

If you have questions, ask Family Update on Facebook or tweet  @FamilyUpdateAU.

Read more news for families.

Page last updated: 5 July 2019

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