Have you been scammed? We can help

29 November 2018

If you’ve given personal information to a scammer, call our Scams and Identity Theft Helpdesk straight away.

Call our Scams and Identity Theft Helpdesk to report a Medicare, Centrelink or Child Support related scam. Our staff can offer support and advice about how to protect yourself.

Scammers may pretend to be from trusted organisations, like ours. They try to scare you into giving them your money or personal details by telling you your payment will stop. Or they’ll tempt you by offering a back payment or a Medicare rebate.

We won’t send you links in our text messages or emails.

Nick tells his story about how he lost money to scammers.

Nick’s story

Someone sent Nick a text claiming to be from Medicare. The text asked him to update his personal details to get Medicare rebates sent to his bank account. The text had a hyperlink and directed him to a fake Medicare website.

Nick clicked the hyperlink and went to the fake Medicare website. He entered his Medicare card number. The website looked real and asked for his personal details and doctor’s details.

Nick gave his information. Then he got worried something wasn’t right, so he called our Scams and Identity Theft Helpdesk. We confirmed it was a phishing scam text. Our staff advised Nick on how to protect himself from this scam.

Phishing scams

The text the scammer sent Nick is a phishing scam. These scams are one of the most common online scams and come through text, email or social media. They look real to trick you. They’ll direct you to a fake website to steal your personal information. These fake websites will often copy the format used by myGov, Medicare or Centrelink.

You should be careful if you get text messages or emails claiming to come from us. We won’t send you links in these. If you get a suspicious message, don’t click on the link or attachment.

Some other warning signs are the:

  • text or email asks you to update your details by clicking on a link or attachment
  • text or email contains errors and spelling mistakes
  • website address doesn’t look like the URL you normally use.

If the text or email seems too good to be true, it’s most likely a scam.

Next steps

If you gave your personal information or identity documents to a scammer, call our Scams and Identity Theft Helpdesk straight away.

You can also:

  • report the scam online to Scamwatch
  • connect with us on social media
  • let your bank know straight away
  • alert your friends and family because scams can target anyone
  • read more about getting help or reporting a scam.

Page last updated: 29 November 2018