Help us make claiming carer payments faster and smoother

12 October 2017

We want your feedback on the new Carer Payment and Carer Allowance claim process.

You can help us make the process to claim Carer Payment and Carer Allowance faster and smoother!

If you’ve made a claim for either payment in the last 3 months – or perhaps you’re looking to make a claim - tell us your thoughts on the process.

The Department of Social Services (DSS) is conducting a voluntary field test to help improve the claim and assessment process for Carer Payment and Carer Allowance.

Carers and health professionals have raised concerns about accuracy, relevancy and currency of the present process. This field test is one of the ways we’re working to address these concerns.

We need your feedback to make sure the new process works. 

Next steps

Want to have your say? Learn how you can participate on the DSS website. While you’re there, you can also read more about the work that’s been done so far to improving the process.

Your participation will help shape the assessment process for future Australian carers.

Read more:

Page last updated: 26 October 2017