How you can improve your online security

28 August 2017

Take charge of your online security when you do business with us and avoid identity theft and scammers.

Stay safe and enjoy the convenience of doing your business online with us. Keep your personal information secure by following these tips when using your computer and mobile devices.

  1. Keep your personal information private
  • Don’t share your passwords, PINs or login details with others.
  • Keep your information hidden when using a computer or mobile device in public.
  • Limit the personal information you make public on social media.
  1. Use passwords on all your devices
  • Create strong passwords that are hard for others to guess. Use groups of words, letters, numbers and characters in a way you can remember.
  • Add a second level of security to your account log in, such as an SMS code.
  • Don’t use the same password across multiple online accounts and devices.
  • Protect your computer and mobile devices with passwords or PINs, and set your devices to lock after a short period.
  1. Sign in and sign out safely
  • Only sign in to your online account through your Express Plus mobile apps or myGov.
  • Sign out or log off from your online accounts, and close the app or browser when you finish.
  1. Click with caution
  • Beware of unexpected SMS, emails, and pop-up windows.
  • Don’t click on links or attachments in emails or SMS from people and organisations you do not know.
  • Hover over the link to check the website is who they say they are.
  1. Check whether unexpected contact from us is genuine
  • Treat unexpected contact from us with caution.
  • If we contact you and you think it’s suspicious, record the details and call us on one of our payment lines.
  1. Keep your computer and mobile devices protected
  • Install security software that includes an antivirus and firewall, to protect your computer from viruses, malware and spyware.
  • Turn on automatic software updates. If you don’t install updates soon after their release, you are at risk of cyber-criminals accessing your devices.
  • Renew software subscriptions when they are due.
  1. Report misuse of your personal information immediately
  • Alert your bank if you have given out your account details.
  • If you think a scammer has misused one of your accounts with us, you should call us.

Next steps

If you think your personal or identity information has been misused, IDCARE are a free national identity support service you can contact.

Learn how you can secure your computer on the Australian Cybercrime Online Reporting Network website.

Check the Stay Smart Online website for information about other recent scams to help you protect yourself when doing all your online business.

Read more about:

Page last updated: 13 October 2017