Our online system is secure and completing your claim online is much easier than filling in a form.
Claiming online means you can claim when you’re ready. You can do it at home or visit a service centre and use our self service computers.
You don’t need to finish your online claim in 1 session. Your Centrelink online account saves your claim so you can come back to complete it later. We’ll even send you a text message to remind you to finish it.
To start your online claim, sign in to myGov and then log on to your Centrelink online account.
After you submit your claim, you can keep an eye on it. Simply log in to your Centrelink online account through myGov and use the claim tracker to check its progress. This saves you from needing to call us or wait in a queue.
If you don’t have a Centrelink online account, you’ll need your Customer Reference Number (CRN). Find it on any letter from us then go to Centrelink online accounts.
We also have a guide to show you how to register for a Centrelink online account.
If you have not been a Centrelink recipient before and don’t have a CRN you will need to bring documents, including photo ID confirming your identity, to a service centre.
Our staff will help you to:
- register for a Centrelink online account
- create a myGov account and link it to your Centrelink online account