Keeping track of your Child Care Subsidy (CCS)

25 June 2019

Find out what to do if your child care fees change, you get a lump sum payment or you’ve been paid too much.

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Your child care fees change

When you tell us of a change in your circumstances, we may adjust how much CCS you get.

The first time you notice a change could be when your child care service changes your out-of-pocket fees. If your fees change, you can check why without needing to call us.

The first steps to finding out why your fees have changed are:

  • reading your invoice from your service
  • asking your service why your fees have changed.

In your Centrelink online account through myGov you can:

  • view your CCS percentage
  • check the attendance details your service sent us
  • view any child care money you owe
  • check your future CCS withholdings.

If there’s a difference between what your service says and your online account, speak to your service first. If you still need help after that call us on the Families line.

You get a lump-sum payment

Sometimes, we’ll pay you a lump sum of CCS. This may happen if you’ve recently claimed CCS and we’ve backpaid you to the date you applied.

If you get a lump sum payment, make sure you understand why you’ve got it before you spend it. You should check if you need to pay some or all of it to your child care service.

You can check why you’ve been paid a lump sum by:

  • seeing if you have a letter in your myGov Inbox
  • viewing your past payments in your Centrelink online account through myGov.

If you’re still not sure call us on the Families line.

You’re told you’ve been overpaid

Sometimes, we may pay you too much CCS. The most common reason for this is a change in your circumstances.

If we’ve paid you too much, you usually need to pay it back. You don’t need to do anything until you’ve got a letter from us.

In most cases, we won’t ask you to pay back a CCS overpayment straight away. We’ll wait until the end of the financial year when we balance your payment.

During balancing, we include any outstanding overpayments you have. We withhold 5% of your CCS payments through the year to help reduce the chance of you owing money. We’ll use the money we withheld towards your overpayment.

Read more about owing money.

Next steps

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Page last updated: 4 October 2019