myGov Access, an alternative secure sign in option

24 January 2018

Can’t get your SMS code to sign in to your myGov account? myGov Access is your answer

There’s an alternative secure sign in option available for your myGov account. It’s an app called myGov Access.

myGov Access creates a one-time access code on your mobile device. You use the code to sign in to your myGov account. You can use it instead of the SMS code or answering one of your secret questions.

It’s a great option if you can’t get the SMS code to sign in. For example, if you’re overseas or in a remote area and can’t get an SMS to your mobile phone number. You only need Wi-Fi to sign in to your account.

If you’re heading overseas, you need to download and set up myGov Access on your mobile device before you go.

Next steps

Download the myGov Access app for free from the App Store and Google Play.

Download an Express Plus mobile app from the App Store Download an Express Plus mobile app from Google Play

For help setting up myGov Access, go to the App Store, Google Play or online help guides.

Visit the help information at the myGov website.

Follow us on Twitter@myGovau for updates and details about myGov.

Page last updated: 24 January 2018