Scams are on the rise. We have details about the recent scams to keep you and your family safe.
We know there’s an increase in scams that pretend to be from us.
You could get a phone call, email, SMS or social media messages from a scammer. Scammers ask for personal details to get money or steal identities, and their questions can look and sound genuine.
Some of the recent scams targeting older Australians include:
Age Pension calculator offer
Keep clear of fake social media messages, such as Facebook posts, using our logos to advertise a link to an Age Pension calculator. If you use the calculator, a scammer may charge a fee to your mobile phone account without your permission.
Phone calls offering higher pension payments
Be cautious of phone calls advising you can get an increased pension. Scammers will pretend to be our staff and may ask you to call them back on a private number. They may also ask you to pay a fee to get a larger payment or back pay.
We will never ask you to:
- send us personal information by email, SMS or social media
- click on internet links or open attachments sent to you online
- pay a fee to get a payment or service
- give password or PIN numbers to your bank accounts
- buy gift cards or vouchers, such as iTunes cards
If you are contacted and you think it’s suspicious, ask for the caller’s contact details and call one of our payment lines.
Stay informed about scams.
Read more about:
- protecting yourself from scams for older Australians on the ScamWatch website
- the Australian & New Zealand's National Identity & Cyber Support Service on the IDCARE website
- Scams and warnings for Aboriginal and Torres Strait Islander People on the MoneySmart website