Sam can answer your questions online!

8 May 2018

Meet Sam, the online virtual assistant ready to answer your questions.

Sam can help with any questions you have about families, jobseeker and student payments and services.

You can ask questions like:

  • Am I eligible for child care payments?
  • What is an approved course for study?
  • How do I claim Newstart Allowance?

Your questions will help us make improvements. You can also help by rating Sam’s content.

Sam’s available 24/7. You can access Sam from your desktop or mobile device.

Next steps

When you’re on certain families, job seeker and student pages, select the ‘Ask for help’ bar at the bottom of the screen to ask Sam a question.

When you’re ready to claim as a Student or a Job seeker online, our other virtual assistant Oliver can guide you in your online claim.

You can ask questions on our Human Services Facebook page or Twitter @HumanservicesAU

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Page last updated: 18 June 2018