A new scam about a subsidy benefit is being emailed to people and claiming to be from us.
The email asks you to reply with personal details to confirm your eligibility.
This ‘subsidy benefit’ does not exist.
Scam emails, phone calls, SMS and Facebook messages can look or sound very realistic. Scammers often pretend to be us to obtain money and personal details.
We will never ask you to:
- send us personal information by email, SMS or Facebook
- follow hyperlinks in emails
- download files from the internet, or open attachments in emails you’re not expecting from us
- give passwords or PIN numbers to your bank accounts
- pay a fee to get your payment or service
- buy gift cards or vouchers, such as iTunes
Don’t provide your personal details if you are unsure of the person contacting you. If possible, get the person’s contact details and phone us using one of our payment lines.
Contact us if you want to check if the email or SMS is from us.
Read more about:
- scams and how to protect yourself
- how to Stay Smart Online on the Australian Government’s online safety and security website
- protecting yourself from scams on the Scamwatch website
- the Australian & New Zealand’s National Identity & Cyber Support Service on the iDcare website
- Scams and warnings for Aboriginal and Torres Strait Islander people on the MoneySmart website