The ‘subsidy benefit’ does not exist – it’s a scam

21 December 2017

A scam about a ‘subsidy benefit’ is being emailed to people and claims to be from us.

The email asks you to reply with personal details to confirm your eligibility.

This ‘subsidy benefit’ does not exist.

Scam emails, phone calls, SMS and Facebook messages can look or sound very realistic. Scammers often pretend to be us to obtain money and personal details.

We will never ask you to:

  • send us personal information by email, SMS or Facebook
  • follow hyperlinks in emails
  • download files from the internet, or open attachments in emails you’re not expecting from us
  • give us passwords or PIN numbers to your bank accounts
  • pay a fee to get your payment or service
  • buy gift cards or vouchers, such as iTunes

Don’t provide your personal details if you’re unsure of the person contacting you. If possible, get the person’s contact details and phone us on one of our payment lines.

Next steps

Contact us if you want to check if the email or SMS is from us.

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Page last updated: 21 December 2017