We need your details so your child keeps their payment

1 October 2018

If we’ve sent your child a letter asking for your income details, we need them by the due date in their letter.

If we don’t get your income details on time, we’ll stop your child’s payment.

The easiest way to give us this information is to do it online.

You can do this using:

You’ll need:

  • the One Time Access Code in your child’s letter
  • your child’s Customer Reference Number
  • your income details for the financial years requested

If your child didn’t get a letter, you don’t need to do anything.

Next steps

Complete the parental income test reassessment by the due date in your child’s letter.

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Page last updated: 1 October 2018