You’ve submitted your claim, now what?

6 March 2018

Use your Centrelink online account or electronic messaging to get updates on your claim.

Once you submit your claim online, you’ll get a receipt telling you:

  • your claim was submitted
  • the ID number of your claim
  • an estimated completion date, and
  • a link to track its progress

You can track the progress of your claim in your Centrelink online account or Express Plus Centrelink mobile app. It’s easy to find out where your claim is up to and you won’t need to call or visit us.

If your claim is approved and you’ve subscribed to electronic messaging, you’ll get a notification by SMS or email. There are 2 ways to subscribe to electronic messaging. You’ll be automatically subscribed when you give us a new mobile number or email address, or you can subscribe online.

We’ll also send you a letter if your claim is approved. The letter will tell you the date you’ll get your first payment and how much you’ll get.

Next steps

Subscribe to electronic messaging for claim reminders and tracking.

Read more news for Students and trainees.

Page last updated: 4 April 2018