Centrelink online account help - Add a nominee

Instructions on how to add a nominee with your Centrelink online account.

We’ve updated your Centrelink online account homepage and menu. This means some steps in this guide may look different to what you see on your screen. New guides will be available shortly.

A nominee is someone who can ask things for you, get your payment for you, or act on your behalf. Read more about someone to deal with us on your behalf.

Before you start, have all the details ready for the person you want to nominate. This includes their name, address, phone number, date of birth and Customer Reference Number (CRN). You may also need their bank details if they will get money on your behalf as a payment nominee. Go to Step 3 for more information about nominee types.

If you’re asked to be a nominee, read our Respond to a nominee request online guide.

Step 1: get started

If you're not already in your Centrelink online account, sign into myGov and access your account. 

From your homepage select MENU, followed by Nominee Access then View/Add/Update Nominee Arrangement.

Step 2: check any nominees you have

On the Nominee Arrangements page, you can view:

  • your current nominee arrangements, and
  • any pending appointments

Check for any nominees you may have listed here.

If you need help, select the question mark icon.

If you want to change a nominee you’ve listed, you'll need to cancel the nominee arrangement first. Our Cancel your existing nominee arrangement online guide shows you how.

Step 3: add a nominee

When you add a Centrelink nominee, you’re giving them permission to do things for you.

There are 2 types of nominees:

  • a correspondence nominee can speak with us and do most of your Centrelink business for you
  • a payment nominee can get your Centrelink payments for you

You can only nominate 1 person or organisation for each type.

You can’t have a nominee and be a nominee at the same time.

If you don’t have any nominees yet, select Add a nominee.

Or, select Add another for a different type of nominee.

To add an organisation as your nominee, please fill out the Authorising a person or organisation to enquire or act on your behalf (SS313) form.

On the Nominee details page, enter the Customer Reference Number, Title, Name and Date of Birth for the person you want to add. If the person you want to add doesn't have or know their CRN, ask them to call us.


  • Next, to continue
  • Back, if you need to change any details
  • Cancel, if you no longer want to add a nominee or you want to start again

On the More Nominee details page, tell us the:

  • nominee’s relationship to you
  • nominee’s home and postal address and
  • nominee’s contact details. Select Next.

If you choose a correspondence nominee arrangement, we’ll send copies of your Centrelink mail to your nominee. This will go to the postal address on their Centrelink record.

If you don’t want us to do this, select Cancel. This will stop your request to add a nominee. You may want to speak to the person you want to be your nominee about this.

Select the type of nominee arrangement you want, Correspondence or Payment.

Remember, you can only select 1 type at a time. If you want both types of nominee, make a separate request later by repeating the steps in this guide.

Select the reason for making this arrangement:

  • Voluntary if you’re setting up this nominee to help you with your Centrelink business
  • Voluntary Power of Attorney if the nominee also has Power of Attorney for you

Select how long you want this arrangement to go for:

  • Indefinitely with no end date
  • Until a specific date that you give us

Select Next.

If you’ve selected Payment nominee, we’ll ask for your nominee’s bank account details. This is the account where your Centrelink payments will go.

You’ll need to enter the name on account, Branch Code (BSB) and Account Number and then select Next.

Step 4: review and submit

We’ll give you a summary of the nominee details you’ve entered.

  • Back, if you need to change any details
  • Cancel, if you don’t want to continue or you need to start again

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration, then Submit.

We’ll send your request to your proposed nominee. They have 2 weeks to respond. If they don’t, the request will cancel automatically.


You should tell your proposed nominee you’ve added them as a nominee.

Step 5: receipt

We’ll give you a receipt to confirm your update. Please make a note of the Receipt ID for your records.


  • Information you have provided to view the details you’ve given us
  • Return to Nominee Arrangements to go back to your Nominee Arrangements page

Select Return Home to return to your online account homepage.

What happens next

Remember to tell your proposed nominee you’ve added them as a nominee. They need to sign in to their online account to accept or decline the request within 14 days.

If they don’t do this, the request will cancel automatically. They can view the Respond to a nominee request online guide for help responding to your request.

If they accept your request, we’ll tell you in a letter. You can also see the nominee arrangement under the View current arrangements tab.

If they decline your request, you’ll see a message in the Pending appointments section of your Nominee Arrangements page.

The message will be there for 21 days.

Step 6: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.
This information was printed Monday 27 May 2019 from https://www.humanservices.gov.au/individuals/online-help/centrelink/add-nominee It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.humanservices.gov.au/individuals/site-notices when using this material.

Page last updated: 5 March 2019