Advise of travel outside Australia with your Centrelink online account - Online help

Instructions on how to advise of travel outside Australia with your Centrelink online account.

 

If you’re leaving Australia to travel or live in another country, you need to tell us as this may affect your Centrelink payments.

Read more about payments while outside Australia.

Step 1: get started

From your homepage, select the menu icon. Select Personal Details then select Travelling outside of Australia.

 

Select Add new travel details.

 

Step 2: add new travel details

On this page, we'll ask you questions about your travel.

If you need help, select the question mark icon

 

To start, select the calendar icon.

A pop out calendar will appear. Select the date you’re planning to leave Australia.

If you’re leaving in a later month, select the arrow icon to scroll through the months. 

Once you’ve selected a date, the pop out calendar will disappear and the date will appear on the screen.

Next, tell us about your return to Australia. Choose the option that best explains your personal situation.

Your payment may be affected if you don’t know the date you will return or you’re going to live in another country.

If you know the exact date of your return, select the calendar icon and then the date.

Tell us the country you’re travelling to. Select the drop down box and choose the country from the list. If you’re visiting multiple countries, select the one where you’ll spend the most time.

Tell us if you’re leaving Australia on a cruise ship. Select the:

  • tick, to tell us you’re leaving on a cruise ship
  • cross, to tell us you’re leaving another way

You must tell us if your partner or children are travelling with you. Select Child, Partner and Care Receivers’ Travel Details.

Select the:

  • tick, to tell us your partner or child are travelling with you
  • cross, to tell us your partner or child are not travelling with you

You must tell us about the reason for your travel. Select Reason for travel.

A number of reasons will appear, select the one that best describes your situation.

Once you’ve answered all of these questions, select Next.

Step 3: review and submit

We’ll give you a summary of the travel details you’ve told us about. Read the details on this page and make sure they’re correct.

Select:

  • Back, if you need to change any of your details
  • Cancel, if you don’t want to continue or need to start again

If all of the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration. Then select Submit.

Step 4: receipt

We’ll give you a receipt to let you know your update has been successful. Please make a note of the Receipt ID for your records.

In the Next Steps section, we’ll tell you if:

  • you need to give us more information
  • your travel affects your payments
  • your travel affects your concession cards

Select Information you provided to view a summary of the details you’ve given us.

Select Finish to go back to the Travelling outside of Australia page.

From the Travelling outside of Australia page you can select:

  • Remove to delete the information you have given us
  • Edit to change the information you have given us
  • Home to return to your online account homepage

Step 5: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 1 November 2017