Express Plus Centrelink mobile app help - Apply for an advance payment

Instructions on how to apply for an advance payment with your Express Plus Centrelink mobile app.

 

The screenshots in this guide are from an iOS device. Some screens may look different if you’re using an Android device.

Read more about advance payment options including eligibility.

Step 1: get started

Select More, followed by Advances.

screenshot step1a   screenshot step1b

If you already have an advance payment, the screen will show:

  • your Current Advances
  • the type of advance
  • the outstanding balance
  • when your advance started.

If you need help, select the question mark icon.

screenshot step1c

Step 2: apply for an advance

To apply for an advance, select Apply Now.

screenshot step2a

If you aren’t eligible to apply for an advance payment, we’ll tell you why. Select Dismiss to go back to the Advance Payment screen.

screenshot step2b

If you’re eligible, you’ll see the advances you can apply for.

Select the advance you want to apply for, then select the tick icon.

apply for an advance step2c

Select Affordability amount.

screenshot step2d

Enter how much money you have left over every fortnight after paying all your regular expenses. Regular expenses include food, rent, travel, electricity and phone, Centrelink repayments and all ongoing expenses and payments.

Enter the amount in dollars and cents, including the decimal point.

Select Done.

screenshot step2e

We’ll tell you how much money you can apply for.

The amount you apply for must be within the advance amount available range. To choose your advance amount select Advance amount.

screenshot step2f

Enter the advance amount you want in dollars and cents, including the decimal point.

Select Done.

screenshot step2g

Depending on the type of advance, you can get your advance payment once or split into 2 payments. We call the payments your instalments.

If you want us to pay you in 1 instalment, we’ll pay you in the next 2 business days.

If you’re applying for a Family Tax Benefit advance, we can only pay this in 1 instalment.

Select either One instalment or Two instalments.

apply-for-an-advance-step2h.png

One instalment

If you choose one instalment, go to step 3.

Two instalments

If you choose two instalments you’ll need to enter the amount of your first instalment in dollars and cents. Don’t forget to include the decimal point.

Then, select the date you want us to pay your second instalment. This date needs to be within 6 months of your first instalment.

Select the tick icon.

screenshot step2i

Step 3: review and submit

We’ll give you a summary of the details you’ve provided and your fortnightly repayment amount.

We take your repayment from the amount we’d normally pay you. You don’t need to do anything to set this up.

Read the details on this screen and make sure they’re correct.

If you need to make changes, select the arrow icon.

To submit your application, select the tick icon.

One Instalment

screenshot step3a

Two Instalments

screenshot step3b

Read the declaration. If you understand and agree with the declaration, select I accept and submit.

screenshot step3c

We’ll tell you your advance was successful.

Select OK.

screenshot step3d

Get receipt

We’ll give you a receipt to let you know your advance has been successful. Make a note of the Receipt number for your records.

You don’t need to contact us about your advance payment unless we ask you to.

Select the home icon to return to your home screen.

screenshot step3e

Step 4: sign out

For your privacy and security, sign out when you’ve finished using the app.

To sign out, select More, then Sign out.

screenshot step4a     screenshot step4b

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 29 July 2019

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