Centrelink online account help - Apply for an advance payment

Instructions on how to apply for an advance payment with your Centrelink online account.

We've updated your Centrelink online account homepage and menu. This means some steps in this guide may look different to what you see on your screen. New guides will be available shortly.

Read more about advance payment options including eligibility.

Watch our video about how to apply for an advance payment.

Step 1: get started

If you’re not already in your Centrelink online account, sign in to myGov and access your account.

From your homepage, select the Advance Payment in Favourite services. You can only do this if you have it saved as a favourite service.

Or, select MENU, followed by Advance Payments, and View/Apply/Repay/Manage Advance Payments.

If you have a current advance payment, you can also access the Advance Payment service by selecting My profile.

Step 2: view advance payments

To view your advance payment(s) select My finances.

Then select View advance payment details.

The Advance Payments summary page has information about your current and previous advances.

If you have a current advance payment, the summary page will show:

  • the amount you were advanced
  • how much you have repaid
  • the outstanding amount
  • your fortnightly repayment amount
  • when your final repayment is due
  • when you can apply for your next possible advance
If you need help, select the question mark icon.

If you aren’t eligible to apply for an advance payment, we’ll tell you:

  • why you’re not eligible
  • when you may be eligible to apply

If you aren’t eligible for an advance payment, go to Step 6 to sign out.

If you are eligible select Apply for advance.

Step 3: apply for advance

Select Get started.

Select the type of advance payment you want to apply for, then select Next.

Enter how much money you have left at the end of every fortnight. Make sure you consider your regular expenses.

Enter the amount in dollars and cents, including the decimal point. After you’ve entered these details, select Next.

Based on your current circumstances, we’ll tell you how much money you can apply for.

Enter the advance amount you want to apply for.

Depending on the type of advance, you can get your advance payment as:

  • 1 instalment, or
  • 2 instalments

If you want us to pay you in 2 instalments, you’ll need to tell us:

  • the amount of your first instalment, and
  • the date you would like the second instalment

Enter these details, then select Next.

If you’re applying for a Family Tax Benefit advance, we can only pay this in 1 instalment.

Step 4: review and submit

We’ll give you a summary of the details you’ve provided.

We’ll also tell you about your repayment amount. Your repayment is taken from the amount we would normally pay you, so you don’t need to do anything to set this up.

Read the details on this page and make sure they’re correct. If you need to make changes, select Update.

If all the information is correct, read the declaration. If you understand and agree with the declaration, select I accept the declaration then select Submit.

Step 5: receipt

We’ll give you a receipt to let you know your application has been successful. Please make a note of the Receipt ID for your records.

You don’t need to contact us about your advance payment unless we ask you to.


  • the Printer icon if you want a copy of the receipt
  • Outcomes to see more details about your advance payment instalments
  • Information you provided to view a summary of the details you have given us

Select Return to home to go back to your Advance Payments page.

On the Advance Payments page, we’ll give you a summary of your current and previous advance payments.

Select Home to return to your online account homepage.

Step 6: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 5 March 2019