Centrelink online account help - Cancel a nominee

Instructions on how to cancel a nominee using your Centrelink online account.

We’ve updated your Centrelink online account homepage and menu. This means some steps in this guide may look different to what you see on your screen. New guides will be available shortly.

A nominee is someone who can ask things for you, get your payment for you, or act on your behalf. Read more about someone to deal with us on your behalf.

You can also change your nominee. Read our online guide Add a nominee with your Centrelink online account if you need help.

Step 1: get started

From your homepage select MENU, followed by Nominee Access, then View/Add/Update Nominee Arrangement.

Step 2: cancel a nominee arrangement

On the Nominee Arrangements page, select View current arrangements. Select Cancel next to the nominee you want to cancel. 

If you need help, select the question mark icon.

Read the details on this page and make sure they’re correct.


  • Back, to return to the Nominee Arrangements page
  • Cancel arrangement, to cancel your nominee arrangement

If you want to cancel a payment nominee we’ll ask you to give us your payment destination details. A payment destination is the bank account where your Centrelink payments go. 

Enter the name on account, Branch Code (BSB) and Account Number, then select Next.

Step 3: review and submit 

We’ll give you a summary of the nominee you want to cancel.


  • Back, if you need to change any details
  • Cancel, if you don’t want to continue or need to start again

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration, then select Submit.

Step 4: receipt

We’ll give you a receipt to confirm your update. Please make a note of the Receipt ID for your records.

We’ll also send you and the former nominee a letter to confirm you’ve cancelled this arrangement.

Your cancelled nominee arrangement will show for 21 days in the Pending appointments section of the Nominees Arrangements page.


  • Information you have provided to view a summary of the details you’ve given us
  • Return to Nominee Arrangements to go back to the Nominee Arrangements page

Select Return Home to return to your online account homepage.

Step 5: sign out 

From your homepage you can complete other transactions or select the myGov icon to return to myGov.



For your privacy and security, sign out when you have finished using your myGov account.

Page last updated: 5 March 2019

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