Centrelink online account help - Check and update your past income

This guide shows you how to check and update your past income using our online service.

 

We may send you a letter to ask you to check and update your past income. You have 28 days from the date you get your letter to do it. The letter will have the heading We need you to check and update your past income information. If you don’t have a letter from us you don’t need to do anything. But don’t forget to tell us if your circumstances change.

The quickest and easiest way to check and update your past income is online. You can do this by signing into your myGov account and accessing your Centrelink online account.

If you can’t complete the review using your myGov account, you can use the confirmation code in your letter. The confirmation code is secure, simple and easy to use.

Read more about how to check and update your past income.

Step 1: get started

If you’re not already in your Centrelink online account, sign in to myGov and access your account.

Select the Start task button on your homepage.

If you’ve signed in using the URL and confirmation code in your letter, your homepage will look different. From this page, select Start to begin to check and update your past income.

Step 2: update your contact details

Select Get started in Update your contact details.

Check and confirm all your information is current. Update any incorrect details then select Next to continue.

Select Save and close to save and come back later.

Step 3: update your employer details

Select Get started in Update your employer details.

On the Check and update your employer details page you’ll see a list of your employers. This will be for 1 or more financial years.

Select Yes if you worked for the employer during the financial year shown. Then enter the dates you worked for this employer. Select Confirm employment dates.

Select No if the employer details or the financial years are wrong.

You must select an option for each employer listed and check and update all the dates for each employer.

If you select No for an employer, we’ll ask if the employer has another name. We’ll ask you to select if the employer is one of the names you told us about before.

Check and update all the dates for each employer. You won’t be able to change your employer details after selecting Next, so make sure they’re correct.

Select either:

  • Next, to continue
  • Save and close, to save and come back later
  • Back, to go back to the previous page

We’ll ask you to confirm your employment details are correct. If they are, select Yes. If you select Yes you won’t be able to change your employer details, so make sure the details are correct.

If your employment details are wrong, select Back to make changes.

Step 4: update your past income details

Select Get started in Update your past income details.

Select Update income to update the income your employer paid you.

We’ll ask you to tell us what your employer paid you. This will be for the period when you were getting a payment from us. We’ll ask you to choose the way you want to update and confirm your income details.

You can:

Update your income details using payslips

If you want to update your income details for this employer using your payslips, select Yes
If you don’t want to update your income details from this employer using payslips, select No. Go to Update your income details using bank statements.

We recommend you have your past payslips before you go further.

To update your employer information using payslips, tell us if your employer paid you any allowances. Select the allowance your employer paid you from the list. If you didn’t get any allowances, select I didn’t receive any of these allowances. If you’re unsure, select, I don’t know.

If the allowance was part of your regular wage select Yes. If it wasn’t, select No.

If you select No, enter the total allowance amount made for this period.

If your employer paid you a lump sum allowance, select the type of allowance they paid you. You can select more than 1. If you didn’t get any allowances, select I didn’t receive these lump sum or other income payments. If you’re unsure, select I don’t know.

Enter the end date of your first payslip for this period.

Select from the drop down menu to tell us how often your employer paid you. Then select Show pay period(s).

We’ll ask you to enter how much your employer paid you on certain dates. You can tell us this using information from your payslips. We’ll also ask you to tell us the total allowance amount.

Select either:

  • Next, to continue
  • Save and close, to save and come back later
  • Back, to go back to the previous page

Repeat the steps above for each employer.

Select either:

  • Next, to continue
  • Save and close, to save and come back later
  • Back, to go back to the previous page

Edit income, to change or update the income information you gave us.

Go to Step 5 to read how to review, confirm and upload documents.

Update your income information using bank statements

To update your past income details using your bank statements, select Yes

If you don’t want to update your information from this employer using bank statements, select No. Go to Use the income information from the ATO.

We recommend you have your past payslips before you go further.

To update your employer information using bank statements, tell us if your employer paid you any allowances. Select the allowance your employer paid you from the list. If you didn’t get any allowances, select I didn’t receive any of these allowances. If you’re unsure, select I don’t know.

If the allowance was part of your regular wage select Yes. If it wasn’t, select No.

If you select No, enter the total allowance amount made for this period.

If your employer paid you a lump sum allowance, select the type of allowance they paid you. You can select more than 1. If you didn’t get any allowances, select I didn’t receive these lump sum or other income payments. If you’re unsure, select I don’t know.

Enter the end date of your first payment from this employer for this period. This needs to be the date it went into your bank account.

Select from the drop down menu to tell us how often your employer paid you. Then select Show pay period(s).

We’ll ask you to enter how much your employer paid you on certain dates. You can tell us this using information from your bank statements.

Select:

  • Next, to continue
  • Save and close, to save and come back later
  • Back, to go back to the previous page

We’ll use the information you’ve given us using bank statements to work out your income before tax was taken out. Select:

  • Back, to go back if you want to make changes
  • Confirm, to continue

Go to Step 5 to read about how to review, confirm and upload documents.

Use the income information from the ATO

If you chose not to update your income using payslips or bank statements, we can use the information we have. We’ll ask if you want us to use the information we have from the ATO. We’ll use this to work out if we paid you the right amount in the past. If you select Yes, this information may be different to the income on your payslips or bank statements.

If you don’t wish to have the ATO information applied, select No. You’ll need to call us on 1800 061 838 to discuss how we can help you.

If you select Yes, we’ll check again that you want us to use the information from the ATO. We’ll use it to work out if we paid you the right amount in the past.

Select:

  • Next, to continue
  • Save and close, to save and come back later
  • Back, to go back to the previous page

We’ll ask you 1 more time if you’re sure.

Select:

  • Back, to go back to the previous page
  • Yes, to tell us to use the information from the ATO

Step 5: review, confirm and upload documents

Select Get started in Review and confirm.

To review the information you’ve told us, select the drop down arrows.

To print this information, select Print this page.

If all the details are correct, select I accept that the information I have provided is correct. Then select Confirm.

Select either:

  • Confirm, to continue
  • Save and close, to come back later
  • Back, to go back to the previous page

We may ask you to give us more details as part of this review. You can upload the documents we ask for by selecting Upload documents.

To upload documents, you’ll need to have electronic versions on your computer or device. Select the document type you want to upload from the drop down menu. 

When you have attached the correct file, read the declaration. If you understand and agree with the declaration, select I have read, understand and accept the declaration. Then select Submit documents.

Select Cancel if you don’t want to upload your documents.

We’ll give you a receipt when you submit your update. Please make a note of the receipt number for your records.

Select either:

  • Submit, to continue
  • Back, to go back to the previous page

Step 6: confirm and finalise

To see a breakdown of your estimated result select the drop down arrow.

This page shows the breakdown of your estimated result.

To see your updates for a different financial year, select a different debt period and select Go.

Select:

  • Save and close, to save and come back later
  • Back, to go back and change the information you’ve given us
  • Confirm, to confirm this result

The Result page shows your result summary. To see the information you gave us, select See what you told us.

To log out of this service, select Logout.

If you’ve completed your review using the confirmation code, the process ends here.

Step 7: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

If you haven’t logged in through myGov, select Logout.

View other online account guides and video demonstrations about using your online account.

Page last updated: 4 October 2018