Claim a payment online using your Centrelink online account - Online help

Instructions to claim a payment using your Centrelink online account.

 

Read more about which Centrelink payments you can claim online.

Step 1: sign in and start an online claim

Sign in to myGov and select your Centrelink online account. Select My profile and make sure your details are correct before you start your claim.

Select Online Claims.

Select Start a new claim to begin.

You can also view claim details, continue, cancel or withdraw previous claims when you select Online Claims.

Step 2: select a category

Select Get started from the category which best describes your circumstances. In this example we use Looking for work to claim for Newstart Allowance.

Step 3: tell us your personal circumstances

We’ll ask you some questions to check your eligibility and help you decide if you should claim this type of payment.

Answer all the questions then select Claim now.

Get started

We’ll give you a Claim ID. Use your Claim ID if you need to follow up with us over the phone or in person at a service centre.

To claim, select Get started in Confirm your basic details.

The next screen will display 5 tabs. Answer all the questions, then select Next. You will automatically move to the next tab when you answer all the questions.

Select:

  • Help or question mark icon if you need help
  • Back to go back to the previous page
  • Save to save your claim and finish it later
  • Pencil icon to update or remove details

Step 4: tell us about your situation and finances

To tell us about your current situation, select Get started in Tell us about your situation.

Answer all the questions on each page, then select Next.

To tell us about your finances, select Get started in Tell us about your finances.

Enter the details for your payment destination, this is the bank account where you want your payments sent. Then select, Add.

If your payment destination is correct, select Next.

If your payment destination is incorrect, select the pencil icon to update.

If you need to remove your payment destination and start again, select the bin icon.

The next screen will display 8 tabs. You will start on Payment Instructions.

Answer the questions, then select Next.

You will automatically move to the next tab when you answer all the questions.

Step 5: review and submit

Select Change on the relevant tile if you need to go back and change your answers.

If you are ready to submit your claim, select Continue.

The next page will show a summary of your claim.

To see the information you gave us, select Expand section.

If any details are wrong, select Update to change them.

Select Print if you would like to print your claim summary.

Check your claim summary is correct.

To receive your payment, you must meet your obligations. Select my obligations to read the terms and conditions of your claim.

After you have read and understood your obligations, check the Declaration box, then select Submit.

You may need to give us extra information such as documents or forms to support your claim. You don’t have to do this unless we ask. We’ll tell you what we need and how to give it to us.

You may also need to have a meeting with our staff.

Select Continue to book an appointment or to give us documents we ask for.

If you don’t need to book an appointment or to give us extra information, go to step 7.

Step 6: book an appointment and submit supporting documents

Select Book appointment.

To book an appointment:

  • select the calendar icon and choose a date
  • select a time from the drop down list in What time?
  • select your phone number from the drop down list in What number should we call you on?

If your phone number doesn’t appear in the drop down list, select Other and enter the phone number. Select Next.

We’ll confirm your appointment date and time.

If you don’t need to give us more information, select Finish to submit your claim. Go to step 7.

We’ll tell you if you need to give us extra documents or forms to support your claim.

If you have your documents ready, select Upload documents.

Once you’ve uploaded your supporting documents, select Return to Newstart Allowance Claim.

Select Next.

Select Finish and go to step 7.

If you want to give us the documents later, select Next. You have 14 days to give us documents and forms to support your claim.

In some cases, you can submit original identity documents online. Read more about how to confirm your identity.

Then select Finish.

When you’re ready to give us the documents we asked you for, select the Upload documents tile on your homepage. You can then upload your supporting documents.

For help to submit your documents, follow our Submitting documents using your Centrelink online account guide.

Step 7: finish your claim and sign out

Your claim is now complete and submitted.

Use your Claim ID if you need to talk to us about your claim. You can do this by phone or in person at a service centre.

From here you can select:

  • Print icon to print a copy of your Claim ID
  • Back to return to a previous screen
  • Your Online Claims to view your claim history and withdraw your claim, if required
  • Return to Online Services to go back to your homepage

From your homepage, you can complete other transactions. Select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 27 August 2017