Centrelink online account help - Log in using the Confirmation Code

Learn how to register and log in to your Employment Income Confirmation using the URL and Confirmation Code provided.


To complete the steps in this guide you'll need the URL and confirmation code we sent you in your:

  • initial Employment Income Confirmation letter, or
  • first reminder letter

Step 1: enter URL

To register, enter the URL from your confirmation or reminder letter into your internet browser. A welcome screen will appear.

Step 2: welcome and register

If you're using this service for the first time, select Start here to begin the registration process.

If you’ve already registered and got a security code select Log in and go to Step 7.

Step 3: enter CRN and Confirmation Code

Enter your Customer Reference Number (CRN) and Confirmation Code, then select Next

Step 4: verify your identity

Select the identification you wish to use for verification.

You can use your:

  • current Medicare Card and Australian driver licence, or
  • current Medicare Card and Australian passport

Select Next.

This will take you to new pages where you can input your identification details. There will be a separate page for each type of identification. Fill in your details on each page then select Next.

You don’t need to put spaces when adding your Medicare card number or licence.

Once we verify your identification you’ll get a message saying Your documents have been verified.

You only have three chances to successfully verify your documents.

If you don’t have the identification available or you’re unable to verify your documents, please call us on 1800 086 400 within 14 days.

Step 5: get a security code

To get a security code, enter your email address or mobile phone number in the fields provided on the Contact Information page, then select Next.

Step 6: enter security code

Once you get your security code by email or text, enter it in the field provided, then select Next.

Step 7: log in

Enter your CRN and security code, then select Login.

This will take you to the Employment Income Confirmation homepage.

Read more about Employment Income Confirmation.

View other online account guides and video demonstrations about using your online account.

Page last updated: 27 August 2018